Customer Verification Risk Analysis
The role involves analyzing player accounts for evidence of fraudulent or syndicated activity. The successful candidate will evaluate data touch points associated with account registration, account verification, player login activity, payment methods and betting activity to establish risk profiles. Bet365 is looking for inquisitive, logical thinkers that over time, can leverage their knowledge and experience to help analyse and build risk mitigation measures to limit product vulnerabilities. This role requires flexibility to support customers across the busy sporting calendar, including evenings, weekends, and federal holidays.
- Reviewing alerts in line with internal risk controls.
- Evaluating customer profiles to identify risk behaviours using all available datapoints.
- Identifying trends and patterns to identify new and emerging threats.
- Maintain an awareness of bet365 products and offers to understand and recognise commercial vulnerabilities.
- Complete manual adjustments and all associated account administration in line with business processes.
- Provide 2nd line support for internal departments.
- Meticulous attention to detail, producing consistent results (required).
- Ability to self-motivate and perform a multitude of tasks in a fast-paced environment (required).
- Demonstrates a strong work ethic working both independently and as part of a team (required).
- Ability to problem solve and find effective solutions (required).
- Ability to maintain high standards while working under pressure (required).
- Excellent written and verbal communication skills (required).
- Computer literacy including a good working knowledge MS Office products (required).
- Compensation: USD 55000 - USD 65000 - yearly.
- Position is also eligible for participation in a performance-based bonus plan.
bet365 is one of the world's leading online gambling companies, founded in 2000 by Denise Coates CBE. The company employs over 9,000 people and serves more than 100 million customers in 27 languages, with a market-leading position built on its In-Play betting product. It offers betting across 96 sports and hundreds of thousands of streaming events, handling millions of requests and bets at peak times. Headquartered in Stoke-on-Trent, England, bet365 is known for its software innovation and continues to develop its online betting and gaming platform.
