Danish-speaking Customer Service Representative (Hybrid)
Not your average customer service role! By joining our team of European customer service representatives in Malta, you'll have the opportunity to assist our strong, global customer base of 100 million by offering epic customer service. As the world's preferred online gaming company, you will play an important role in working with our customer experience. You will assist with a wide range of inquiries related to gaming, payments, and account queries: you will provide help and solutions via Live Chat, email, and phone. With a focus on providing excellent service when handling multiple inquiries, this full-time position requires an adaptable and motivated individual. Your schedule will be tailored to fit the dynamic sports calendar and will cover five days a week, including evenings, weekends, and public holidays.
- Provide a positive customer experience and first-time resolution when assisting customers with inquiries and complaints.
- Collaborate with internal departments in English to resolve our customers' inquiries.
- Respond to customer inquiries promptly via Live Chat, email, and phone.
- Utilise internal tools to assist and take ownership of your customer inquiry.
- Investigate issues thoroughly and escalate inquiries where necessary.
- Maintain knowledge of policies, procedures, and licensing requirements.
- Promote responsible gaming.
- Fluent spoken and written Danish language skills for a fast-paced work environment. (required)
- Clear communication in English, both written and spoken, to handle diverse queries. (required)
- Takes pride in exceeding customer expectations and resolving issues effectively. (required)
- High-level multitasking and handling multiple interactions simultaneously. (required)
- Proven stress tolerance and the ability to thrive under pressure. (required)
- Independent problem-solving skills and initiative to proactively resolve customer issues. (required)
- Open to feedback and focused on personal development. (required)
- Good computer skills, including experience with CRM platforms. (required)
- Experience in a dynamic customer service environment is preferred. (preferred)
- A competitive basic salary of €35,600 plus enhanced pay rates.
- Development opportunities.
- An attractive bonus scheme.
- A selection of social and team events throughout the year.
- Comprehensive health insurance.
- A wide range of perks, including free access to a gym.
- Day off on your birthday.
- On-site canteen.
bet365 is one of the world's leading online gambling companies, founded in 2000 by Denise Coates CBE. The company employs over 9,000 people and serves more than 100 million customers in 27 languages, with a market-leading position built on its In-Play betting product. It offers betting across 96 sports and hundreds of thousands of streaming events, handling millions of requests and bets at peak times. Headquartered in Stoke-on-Trent, England, bet365 is known for its software innovation and continues to develop its online betting and gaming platform.