VIP Customer Account Advisor
As a VIP Customer Account Advisor, you will provide an excellent standard of service to our high profile US customers, resolving general and account-specific queries. This is an exciting opportunity to join a dynamic team, focused on delivering exceptional service to our VIP customers. You will be responsible for building rapport, understanding customer needs, and providing tailored solutions. Your ability to navigate systems and applications effectively will ensure that you can resolve queries efficiently. Relevant training will be provided.
The position is full-time, working any 5 days from 7, between the hours of 7:00 am and 10:00 pm, including public holidays and weekends.
- Resolving customer queries through various communication channels.
- Navigating back-office tools to extract key information and resolve issues.
- Providing clear and comprehensive information to customers.
- Taking ownership of customer issues and ensure satisfactory resolutions.
- Educating customers on Gaming products, promotions, and responsible gambling.
- Collaborating with other departments to enhance customer experience.
- Participating in training and development opportunities.
- Strong communication skills, both verbal and written (required).
- Excellent problem-solving abilities and critical thinking skills (required).
- Ability to build rapport and maintain professional relationships (required).
- Knowledge of customer service best practices and procedures (required).
- Ability to work effectively under pressure and adapt to changing priorities (required).
- Self-motivation, with a passion for delivering high quality customer service (required).
- Strong organisational skills and attention to detail (required).
- Ability to work collaboratively with team members and other departments (required).
- Starting at USD 25.14 per hour, with an increase to USD 25.68 post-training.
- Company funded healthcare.
- 401(k) with Company match.
- 33 paid days off annually.
- Bonus.
- On-site fitness facilities.
bet365 is one of the world's leading online gambling companies, founded in 2000 by Denise Coates CBE. The company employs over 9,000 people and serves more than 100 million customers in 27 languages, with a market-leading position built on its In-Play betting product. It offers betting across 96 sports and hundreds of thousands of streaming events, handling millions of requests and bets at peak times. Headquartered in Stoke-on-Trent, England, bet365 is known for its software innovation and continues to develop its online betting and gaming platform.