Account Manager Copy
FeedConstruct is on a search for Account Manager. FeedConstruct is an award-winning global sports data and technology company delivering advanced solutions to the iGaming and Sports industries. The company bridges the gap between sports rights holders and a worldwide network of iGaming companies, unlocking new commercial opportunities for both industries and delivering a seamless, high-quality engagement experience for players worldwide.
- Build and maintain strong, long-lasting partner relationships
- Be a connecting point between partners and internal teams
- Work with partners on optimizing return on investment across products
- Collect, verify, and rank partners' non-technical and technical requirements for new product features and functions
- Understand the objectives and the logic of each request, report the case to the appropriate internal team
- Handle additional tasks delegated from the upper management
- Do daily/weekly analytics of the partners' business state based on the platform reports, identify areas of improvement, and offer solutions
- Fluently master all the Feedconstruct’s tools and product features to be able to train the partner and give clear, accurate, and detailed information on each of them
- Present new product upgrades, and functionalities and make sure the partner understands them
- Manage in an efficient and timely manner all operational issues that impact the smooth delivery of the product/service to the partner
- Generate new ideas for the development of the platform and products
- Periodically get acknowledged with the industry news, research the competitor
- Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code
- Bachelor's degree in Communication, Literature, Business Administration, or any related field
- At least 2 years of experience working in sales, customer support, or client relationship management role
- Excellent knowledge of the English, Chinese and Armenian languages
- Knowledge of any other foreign language will be considered as an advantage
- Proven record of accomplishment in managing and growing client accounts
- Excellent verbal and written communication skills
- Ability to proactively resolve client challenges and ensure high satisfaction levels
- Basic knowledge of CRM tools, Google Workspace (Google Docs, Sheets, etc.), and MS Office is mandatory
- Good problem-solving skills
- Good organizational and time management skills
- Data-driven and customer service-oriented person
- Strong interpersonal and communication skills
- Strong attention to detail and ability to spot inconsistencies or defects
- Team player with a collaborative mindset
- High level of integrity and professionalism
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.