Relationship Manager
Betway Africa is looking for an HVC Relationship Manager to join the team and deliver a world-class experience to the most loyal customers. The role focuses on establishing and maintaining strong customer relationships while contributing to the vision of providing the best iGaming customer experience globally.
The HVC Relationship Manager will utilise Betway Africa's global partnerships and data-driven insights to manage customer journeys. The position requires a focus on compliance, customer retention, and the delivery of exceptional service standards within the online gaming industry.
- Completing identification tasks and profiling the most loyal customers.
- Providing a seamless experience during customer compliance processes to increase pass rates.
- Delivering a mobile-led customer experience and providing feedback to wider stakeholders.
- Using global partnerships to create and attend a world-class hospitality calendar for customers.
- Using data to assist in the automation of customer journeys with a focus on mobile-first gaming.
- Managing a sustainable cohort of account-managed customers.
- Managing and reporting on performance with a focus on increasing long-term player values and retention rates.
- Providing world-class service to build trust and acting as the central point of contact for HVC customers.
- Delivering a strong return on investment within budget for on and off-site hosting.
- Strong verbal and written communication skills (required).
- Experience working collaboratively in cross-functional teams (required).
- Expertise in managing multiple projects simultaneously (required).
- Exceptional attention to detail (required).
- Ability to adapt quickly to changing environments and priorities (required).
- Fluency in English (required).
- Proven working experience of account management in an iGaming company (required).
- Experience in hosting customers (required).
- Clear understanding of iGaming with strong knowledge on sports and casino products (required).
- Strong AML and Responsible Gaming knowledge inclusive of SoW and SoF (required).
- Previous experience in the sports marketing industry (nice-to-have).
- Previous experience in a regulated industry, preferably gaming (nice-to-have).
- Previous experience working on an MGA licensed brand or UKGC licensed brand (nice-to-have).
- Experience collaborating with cross-functional teams to design and optimise automated user journeys (nice-to-have).
- Comprehensive learning and development programmes.
- Performance Tool for regular, constructive feedback.
- Employee Assistance programme.
- Health Insurance.
- Life Assurance.
- Income Protection.
Betway Africa is the African arm of Betway, the sports-betting and online-casino brand owned by Super Group (SGHC), a holding company listed on the New York Stock Exchange. Operating since 2006, it delivers sports betting and casino products - including the Jackpot City, Lucky Nugget and Ruby Fortune brands - across markets such as South Africa, Ghana, Nigeria, Zambia, Tanzania, Malawi and Mozambique. The division employs more than 1,000 people, with offices in Johannesburg and Cape Town. It covers functions spanning marketing, technology, finance and customer care for Betway's African operations.
