B2B Implementation Manager
The B2B Implementation Manager will initially focus on new product launches scheduled for 2027 before expanding to manage multiple concurrent partner implementations across SaaS, Sportsbook API, and White Label models. The role involves leading and managing implementation programmes from project mobilisation through to Go Live.
This position requires coordinating multiple workstreams across various internal departments including Product, Engineering, Trading, Compliance, Payments, CRM, BI, and Customer Operations to ensure successful delivery.
- Leading an end-to-end implementation project for BV360 SaaS partners.
- Developing and maintaining implementation plans, milestones and timelines.
- Coordinating workstreams across Product, Engineering, Trading, Compliance, Payments, BI, Customer Operations and Commercial.
- Managing governance through steering meetings, status reporting and executive updates.
- Creating and maintaining project plans, action logs, decision registers and RAID logs, identifying, managing and escalating project risks and dependencies.
- Coordinating onboarding across multiple internal domains, including Brand Configuration, Identity Provider (IdP), Payments, Trading, CRM, Sportsbook, Casino, Compliance, and BI.
- Acting as the primary implementation lead for partner organisations.
- Coordinating internal engineering teams and partner technical resources.
- Coordinating migration of customer accounts, balances, open bets, payment methods, KYC documentation, responsible gambling settings, limits and historical customer data.
- Ensuring migrations are secure, compliant and operationally robust.
- Leading kick-off meetings and discovery workshops.
- Capturing business requirements and translate them into implementation activities.
- Building trusted relationships with partner stakeholders.
- Coordinating cross-functional delivery teams.
- Documenting every stage of the implementation lifecycle.
- Validating implementation processes during live projects.
- Producing reusable workshop templates, configuration guides and migration checklists.
- Creating and maintain the BV360 SaaS Implementation Playbook.
- Capturing lessons learned and continuously improve delivery processes.
- Experience managing complex software implementation or SaaS onboarding projects (required).
- Programme, stakeholder and project management skills (required).
- Outstanding documentation and process design capability (required).
- Strong communication with technical and non-technical audiences (required).
- Successful delivery of partner implementations to agreed scope, budget and timeline (required).
- Effective management of implementation risks and dependencies (required).
- Successful coordination of multiple concurrent partner implementations (required).
- Creation and ongoing ownership of the BV360 SaaS Implementation Playbook (required).
- Continuous improvement of BVGroup's B2B implementation capability (required).
- Relocation package available.
BV Group (BetVictor) is an online gambling operator and B2B technology provider with roots dating back to 1946. Known for its pioneering approach, it was one of the first gambling companies to move its operations to Gibraltar and to build its product in-house. The company has run high-profile marketing campaigns and sponsors prestigious events across snooker, darts and horseracing. BV Group's operational headquarters are at the World Trade Center Gibraltar, where it employs around 700 people, making it one of the territory's largest employers.
