Account Manager
The company is looking for a proactive Account Manager to own client relationships across its portfolio, with a particular focus on PR clients. This is a relationship-first role where the individual serves as the main point of contact to ensure client needs are met and expectations are managed effectively.
The role involves coordinating internal teams and maintaining clear communication regarding project scope, timelines and budgets. The Account Manager will be responsible for ensuring that all deliverables are understood and completed on time while maintaining strong, ongoing relationships with clients.
- Act as the primary point of contact for a portfolio of clients.
- Build and maintain an account plan for each client, including regular check-ins, understanding goals and spotting renewal or growth opportunities.
- Brief and coordinate internally with the design and development team to ensure deliverables are understood and completed on time.
- Manage scope and expectations by catching scope creep early, discussing budgets and timelines and flagging risks to partners.
- Pull together progress updates and results summaries for clients based on work delivered by the wider team.
- Run a short weekly sync with the wider team to stay aligned on live projects and upcoming tasks.
- Own client-facing conversations regarding scope, timeline or budget changes.
- Proven experience in an account management or client services role, ideally agency-side (required).
- Comfortable managing multiple client relationships at once and prioritising across them (required).
- Confident having direct conversations with clients about scope, budget and expectations (required).
- Strong organisational skills (required).
- Experience with or interest in PR or marketing-adjacent client work (nice-to-have).
- Genuine ownership of client relationships.
- Work directly with two experienced business partners.
Digital Footprints is a results-driven digital marketing agency serving the iGaming sector. It specialises in strategic campaigns that combine technology with creative work, spanning comprehensive SEO strategies, web development and branding exercises, and data-driven social media campaigns. The agency works with iGaming businesses to build and strengthen their presence across digital channels.