Manager, Player Development D.C.
DraftKings is looking for a Player Development Manager to join the VIP team. This role involves coaching Player Development Executives and VIP Hosts to deliver premier services to VIP players while increasing net revenue through proactive sales tactics and outstanding customer service.
The Manager will drive innovation and implement optimal processes through thoughtful and strategic cross-functional work. This position is responsible for managing a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.
- Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers.
- Contribute to process and compliance initiatives that improve operations, efficiency, and service.
- Provide coaching to improve team performance.
- Work closely with Analytics teams to monitor reinvestment programs including promotions and other reward incentives by routinely checking reports and actual transactions.
- Assist VIP leadership in developing and implementing sales training programs.
- Participate in the escalation process including working with clients and other DraftKings departments to resolve client cases.
- Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.
- Bachelor's degree in a related field with at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry (required).
- At least 3 years of experience managing a sales team through effective communication, coaching, and performance management (required).
- Strong understanding of the product line with an ability to identify and implement strategies that improve operational efficiency and revenues (required).
- Experience in coaching a team to deliver quality customer experience and consistent sales techniques (required).
- Must be able to obtain and maintain required State Gaming Licenses (required).
- Base salary range of 108,800.00 USD - 136,000.00 USD
- Bonus and equity
- Comprehensive health benefits including medical, dental, and vision
- Wellbeing program including free therapy sessions, employee assistance programs, and virtual yoga
- 14 weeks of 100% paid parental leave and workplace lactation support
- Care.com partnership for care finding and backup childcare
- Family planning support including adoption, surrogacy, and fertility treatments
- Flexible PTO
- Pet insurance
- Gym reimbursement
- Financial planning support including 401(k) matching
- Commuter benefits
- Tuition reimbursement
DraftKings Inc. is a leading American digital sports entertainment and gaming company, headquartered in Boston, Massachusetts. Founded in 2012, it started in daily fantasy sports and has grown into one of the largest US online sportsbook and iGaming operators. The company offers mobile sports betting, online casino and daily fantasy contests across regulated North American markets. DraftKings is listed on the Nasdaq stock exchange and employs several thousand people.
