Operations Associate, Jackpocket
As an Operations Associate, you’ll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You’ll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team’s success while enhancing the lottery experience for our customers.
- Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish.
- Keep our systems updated with real-time customer order statuses and tracking information.
- Streamline and organize workflows to meet daily objectives and hit deadlines.
- Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
- Step in to support various operational projects as they arise, contributing to the team’s overall success.
- Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.
- Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
- Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
- Exceptional customer service, communication, and time management skills.
- Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.
- Health Benefits: Comprehensive health benefits, including various medical plans, dental, and vision.
- Wellbeing Program: Free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
- Parental Leave & Support: 14 weeks of 100% paid parental leave to all global team members and workplace lactation support. Partnership with Care.com for care finder and backup childcare.
- Family Planning: Benefits supporting adoption, surrogacy, fertility treatments, or other family planning.
- Flexible PTO: Available for employees in the United States.
- Pet Insurance: Help save on vet expenses for accidents, illnesses, and more.
- Gym Reimbursement: Reimbursement for part of a gym membership once enrolled in a health insurance plan.
- Financial Planning: 401(k) matching and programs such as Origin Financial.
- Commuter Benefits: Help lower costs for daily commute.
DraftKings Inc. is a leading American digital sports entertainment and gaming company, headquartered in Boston, Massachusetts. Founded in 2012, it started in daily fantasy sports and has grown into one of the largest US online sportsbook and iGaming operators. The company offers mobile sports betting, online casino and daily fantasy contests across regulated North American markets. DraftKings is listed on the Nasdaq stock exchange and employs several thousand people.
