ARM VIP Team Leader - Fixed Term Maternity Leave
Entain is looking for a Fixed Term VIP Team Leader to join their ARM VIP team in their Uruguay office. This role would be suited to someone with a strong customer service and commercial focus background looking for a new challenge covering a maternity leave term.
The VIP Team Leader is responsible for overseeing the day-to-day management and performance of the VIP Executives Management team for the Brazilian Market, ensuring high-value players receive an exceptional and personalised service. The role focuses on leading the team to maximise player satisfaction, retention, and overall value, while implementing strategies to protect business revenue coming from VIP players. The VIP Team Leader is a pivotal link between senior management and the VIP team, aligning VIP initiatives with the company’s overall business strategy.
- Oversee the day-to-day management and performance of the VIP Executives Management team for the Brazilian Market.
- Ensure high-value players receive an exceptional and personalised service.
- Lead the team to maximise player satisfaction, retention, and overall value.
- Implement strategies to protect business revenue coming from VIP players.
- Align VIP initiatives with the company’s overall business strategy.
- Identify opportunities to bring business results and mindset to the team.
- Track inbound and outbound contacts and ensure excellent quality levels for the dedicated VIP customer service team.
- 3–5 years’ experience managing high-value VIPs in online gaming or a similar customer-focused industry (Desirable).
- Proven ability to lead and motivate high-performing teams in a target-driven environment (required).
- Strong analytical skills with experience using data to drive strategy and optimise VIP programs (required).
- Skilled in using CRM systems, segmentation strategies, and tailored account management for VIPs (Desirable).
- In-depth understanding of the online gaming sector, including player behaviour, regulations, and market trends (required).
- Excellent written and verbal communication skills with the ability to influence stakeholders at all levels (required).
- Commercial profile: Identify opportunities to bring business results and mindset to the team (required).
- Fluent or native Portuguese, written and spoken (C2) (required).
- Advanced English, written and spoken (C1) (required).
- AI driven Knowledge + Process Automation (required).
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.