Customer Service Agent
The company is looking for Customer Service Agents to join its growing team supporting Sports Interaction, Canada's oldest online sportsbook and casino operator. The role reports to the Customer Service Manager. As a Customer Service Agent, the individual will be the first contact for customers, delivering exceptional service through live chat, email, and phone. They will help resolve queries, troubleshoot issues, and create positive customer experiences.
This is an excellent opportunity for individuals with customer service, contact centre, hospitality, gaming, or office-based support experience who enjoy helping people and solving problems.
- Act as the first contact for customers.
- Deliver exceptional service through live chat, email and phone.
- Help resolve queries and troubleshoot issues.
- Create positive customer experiences.
- Experience building relationships with main partners for each assigned customer.
- Previous customer service, contact centre, gaming, betting or office-based support experience (required).
- Experience interpreting and responding to customer requests (required).
- Problem-solving skills (required).
- Experience building relationships with main partners for each assigned customer (required).
- Comfortable working across multiple systems (required).
- Good typing speed and computer literacy (required).
- Proficiency in Microsoft Office applications (required).
- Experience with customer support or ticketing platforms (nice-to-have).
- French language skills are an asset but not essential (nice-to-have).
- Pay: CAD 41,600-CAD 44,000 per year.
- Quarterly performance bonuses up to 10%.
- Premium group health insurance (post probation), 80% employer covered.
- Company-matched private retirement plan after one year.
- Two paid breaks and a paid lunch hour daily.
- Gym memberships after three months.
- Full-time schedules with a four on, three off rotation.
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.