Forecasting and Capacity Analyst - BetMGM
Entain is looking for a Forecasting and Capacity Analyst for the BetMGM brand to work in a hybrid capacity. The role involves ensuring capacity planning across appropriate channels and skills, planning training classes, and balancing overall operations. Reporting to the Senior Capacity Planning Supervisor, the analyst will be part of the Support Services Team and will contribute to WFM team goals through project work.
The analyst will utilise historical data, technology, and industry experience to develop accurate long and short-term forecasts within a multi-location, omni-channel environment. The position requires collaboration with peers and management to resolve operational issues and identify opportunities for process improvement and risk control.
- Use combinations of historical information, available technology, industry knowledge, and experience to work with the team to build accurate long and short-term forecasts in a multi-location omni-channel environment.
- Ensure capacity planning is done across appropriate channels and skills, with all proper training classes planned, and overall operations balanced.
- Partner with the Scheduling team to ensure they are aware of any long-term or short-term changes that might improve arrival patterns requiring schedule adjustments to balance operations.
- Collaborate and consult with peers, colleagues, and managers to resolve issues.
- Identify and recommend opportunities for process improvement and risk control development.
- At least 1 year of forecasting and capacity planning experience (required).
- Ability to present information, findings, and training to groups of different sizes including senior management teams (required).
- Knowledge of workforce management software packages including NICE (preferred) / Verint WFM.
- Knowledge of BI tools such as SQL, Python, Snowflake, and Teradata (required).
- 26 days annual leave including sick pay and 22 public holidays.
- Life assurance and wellbeing support.
- Private healthcare for the employee and dependants.
- A stake in company success through the ShareSave scheme.
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.