German Speaking Risk Associate
As a Risk Associate, you will work in the Fraud and Risk Department, responsible for monitoring fraud, risk, and KYC activity throughout the customer account lifecycle. You will be reporting to one of our team leads and manage the identification and prevention of fraud.
Are you looking for an opportunity to add true value to a team?
- Communicate with players on account related issues, resolving problems and ensuring high levels of customer care.
- Analyse customer deposits and account categories, to prevent fraud, correct errors and resolve problems.
- Analyse records of Affiliate accounts, to make sure whether there are any irregularities.
- Suggest improvements to procedures, in the interests of fraud prevention and customer care.
- Investigate financial irregularities on accounts.
- Work with colleagues in other departments to resolve account-related issues and prevent fraud.
- Help maintain quality control and customer care through analysis of player contact.
- Investigate risk issues relating to third-party processors.
- Check gaming history.
- Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge (required).
- Fluent English and Italian at business level (required).
- Ability to identify subtle fraud and abuse patterns (required).
- Very good command of Microsoft office tools (required).
- Logical reasoning skills with an analytical approach (required).
- Decision-making and problem solving skills (required).
- Group Bonus Plan.
- 100 Euro monthly food vouchers.
- Transport and utilities support.
- 25 days annual leave plus local public holidays.
- 5 additional paid days off for volunteering, learning and Game Day in December.
- Hybrid working with 2+ office days per week, plus fully remote working across August from anywhere in Bulgaria.
- ShareSave scheme.
- Life assurance and income protection.
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.