Payments Associate
The Payments Associate acts as a point of contact for customer enquiries, internal team enquiries, and Payment Service Provider (PSP) inquiries. The role involves providing timely resolution for all escalated contacts, including transactions, tickets, and issue alerts.
Entain requires the associate to review and process all withdrawal requests as per Standard Operating Procedure. The position also involves proactively monitoring failed payments and reconciling them before reprocessing or cancellation, and ensuring payments made to processing centres and e-wallets are sent successfully and within time frames. Collaboration with internal operational teams and cross-functional teams is essential to understand and resolve payment-related issues. The associate will also review and provide end-to-end resolution of all internal inquiries and dispute credit/debit chargeback cases with appropriate responses based on network guidelines to recover and prevent losses. Monitoring deposits and withdrawals functioning and reporting any technical issues are also key responsibilities, along with contributing to continuous process improvement.
- Act as a point of contact for customer enquiries, internal team enquiries, and Payment Service Provider (PSP) inquiries.
- Provide timely resolution for all escalated contacts (transactions, tickets, issues alerts & others).
- Review and process all withdrawal requests as per Standard Operating Procedure.
- Proactively monitor failed payments and reconcile the same before reprocessing or cancel.
- Ensure payments made to processing centres and e-wallets are sent successfully and within time frames.
- Collaborate with internal operational teams & cross-functionally to understand and resolve payments related issues.
- Review & provide end to end resolution of all internal inquiries.
- Dispute credit/debit chargeback cases with appropriate responses based on network guidelines to recover & prevent losses.
- Monitor deposits and withdrawals functioning, report any technical issues.
- Contribute to continuous process improvement.
- Strong customer focus (required).
- Proficient in use of Microsoft Office Tools (required).
- Strong problem solving and analytical skills (required).
- Fluent in English (oral and writing) (required).
- Strong interpersonal skills (required).
- Capacity to deal with conflicts (required).
- Ability to adapt to changes (required).
- Flexible to work in Shifts (required).
- Must be a graduate (required).
- Safe home pickup and home drop.
- A regular bonus and great pension.
- 24 days annual leave.
- Extra paid leave, including wellbeing and development days.
- Life assurance and Income Protection.
- Private healthcare and wellbeing support.
- INR 3,000 per month Communication allowance.
- Up to INR 16,000 per year in Crèche expenses (children under 3).
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.