Risk Associate with German
The Risk Associate works within the Risk Management and Credit, Game Fairness and Security Team in the Transaction Services department. The role involves reporting to a team lead and taking responsibility for the identification and prevention of fraud.
This position requires an individual who can add value to the team by managing account-related issues and ensuring high standards of customer care. The associate will be expected to analyse financial data and collaborate with various departments to maintain security and integrity.
- Liaise with players on account related issues, resolving problems and ensuring high levels of customer care.
- Analyse customer deposits and account categories, to prevent fraud, correct errors and resolve problems.
- Analyse records of Affiliate accounts, to ascertain whether there are any irregularities.
- Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care.
- Investigate financial irregularities on accounts.
- Work with colleagues in other departments to resolve account-related issues and prevent fraud.
- Help maintain quality control and customer care through analysis of player contact.
- Investigate risk issues relating to third party processors.
- Check gaming history.
- Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge (required).
- Fluent English and German at business level (required).
- Ability to identify subtle fraud and abuse patterns (required).
- Ability to deliver feedback (required).
- Logical reasoning skills with an analytical approach (required).
- Regular bonus.
- Healthcare support.
- A stake in the company success through the ShareSave scheme.
- Great development opportunities.
- Wellbeing support.
- Chance to turn recognition from leaders and colleagues into prizes.
- Hybrid working model with 2 days in office.
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.