Senior Internal Channels Manager
As a Senior Internal Communications Channels Manager, the successful candidate will shape how colleagues discover, experience and engage with communications at Entain. The role involves leading the strategy, roadmap and daily performance of internal communication channels to ensure they are engaging, intuitive and suitable for a global workforce.
Reporting to the head of Internal Communications, the manager will work within the Group Internal Communications and Engagement team. The position requires a channels expert who can balance strategic planning with hands-on delivery to help bring colleagues together and ensure they feel informed, connected and part of the organisation.
- Lead the strategy, roadmap and daily performance of Entain's internal communications channels, balancing strategic planning with hands-on delivery.
- Lead the ongoing development and optimisation of the channel ecosystem, ensuring channels remain engaging, intuitive and fit for a global workforce.
- Take end-to-end ownership of channel performance, including user experience, governance, content structure, technical issue resolution and continuous improvement.
- Partner with Internal Communications, People, Technology and Governance teams to deliver connected communication experiences across the business.
- Use data, colleague feedback and industry best practice to identify opportunities, improve engagement and enhance the employee experience.
- Manage relationships with main suppliers and platform partners, ensuring value, innovation and service delivery are maximised.
- Oversee the technical delivery of global virtual and hybrid events, helping create engaging experiences for colleagues across multiple markets.
- Act as the go-to expert for internal communication channels, coaching team members and advocating for best practice across the organisation.
- Stay on top of latest technologies, Microsoft 365 developments and evolving audience behaviours to evolve channels and experiences.
- Champion improvement and continuous improvement across all deliverables.
- Substantial experience managing and improving internal communications channels in a complex or global organisation, including roadmaps, backlogs, requirements, governance, testing and implementation. (required)
- Knowledge of digital employee communication, channel governance, content operations, user experience and accessibility. (required)
- Practical experience of Microsoft 365 communication tools, including SharePoint, Viva Engage, Copilot and Teams, and email platforms such as Staffbase. (required)
- Experience with Power Platform or OneLan CMS. (required)
- The ability to turn channel data, user feedback and needs into clear priorities and recommendations. (required)
- Experience producing high-profile virtual and hybrid events, with the confidence to manage technical delivery and senior team members. (required)
- Confidence to challenge constructively and turn ideas into practical improvements. (required)
- The ability to make technical subjects accessible to non-technical audiences. (required)
- Excellent partner, supplier and project management skills, with the ability to make progress. (required)
- Regular bonus and pension scheme.
- 25 days annual leave plus all Bank holidays.
- Extra paid leave, including wellbeing and development days.
- Life assurance and Income Protection.
- Private healthcare and wellbeing support.
- Participation in the ShareSave scheme.
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.