Trading Incidents Analyst
In the position of Trading Incidents Analyst, you will work with Product, Technology, and Trading teams to help manage trading-related incidents. You will help ensure minimal customer impact and contribute to high-quality service delivery.
You will provide 24/7 support to Entain's Trading teams globally. You will support the monitoring, logging, and evaluation of Trading Incidents, escalating issues, and assisting senior team members in investigations and resolutions.
This is a night shift position. The first months of employment will be dedicated to training, which will take place during day shifts with mandatory office presence. Once training is complete and you transition to night shifts, you will work fully remotely.
- Be a contact for Trading Incidents across designated communication channels, escalating as needed.
- Monitor and manage shared inboxes, ensuring you log, prioritise, and assign emails according to established procedures.
- Support Trading Incidents Lead Analysts and senior team members during incident investigations and resolution activities.
- Help with initial incident checks using defined processes, gathering information to support further investigation.
- Handle basic sportsbook and trading-related queries from customer-facing teams, escalating complex issues.
- Support communication with third-party feed providers by logging issues and sharing relevant details.
- Degree level education is desirable but not essential (nice-to-have)
- Ability to clearly document and explain issues in a structured and easy-to-understand way (required)
- Willingness to summarise trading and incident-related information with guidance (required)
- Accuracy and thoroughness in completing tasks (required)
- Previous experience in an operational, trading, customer support, or technical support environment is desirable but not required (nice-to-have)
- An interest in sports betting, trading operations, or incident management, with a willingness to develop into a more senior role (required)
- Generous group bonus scheme
- Private medical insurance
- Pension Scheme
- Free subscription to wellbeing app Unmind
- Entain & Enhance days – 2 paid days off to focus on your professional or personal development
- Sharesave Scheme
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.