VIP Account Manager
Description
Providing personalised, high-quality customer service.
Developing personalised offers through optimised CRM management.
Analysing performance using KPIs.
Responsibilities
- Providing personalised, high-quality customer service.
- Developing personalised offers through optimised CRM management.
- Analysing performance using KPIs.
Requirements
- Be fully trilingual in NL-FR-EN (required).
- Have previous experience in customer service or sales, or hold a higher education qualification (required).
- An interest in sport, casinos and bookmaking (required).
- Excellent communication skills (required).
- Good listening, analytical and problem-solving skills (required).
Benefits
- Full-time contract (38 hours/week – 5 days).
- Meal vouchers: €10 per worked day.
- Eco-vouchers.
- Gift voucher.
- Travel expenses: 100% reimbursement of public transport costs or mileage allowance (legal rate).
- Reimbursement of travel expenses for professional events.
- Company laptop.
- Company mobile phone and mobile subscription.
- Reimbursement of home internet costs.
- Up to 2 days of remote work per week.
- 4 additional vacation days on top of the 20 statutory annual leave days.
- Pension insurance.
- Hospitalization insurance.
- Annual bonus (CCT90) based on collective objectives.
- 13th-month salary.
- Double holiday pay.
About Entain
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.