VIP Account Manager
Gamdom is looking for a VIP Account Manager to take ownership of relationships with its highest-value players. The role involves building long-term relationships, delivering a highly personalised experience, and driving VIP engagement, retention, and loyalty.
The successful candidate will act as a primary point of contact for VIPs, managing their needs through various communication channels and using data insights to tailor rewards and engagement strategies. This position requires close collaboration with internal teams to ensure a seamless and premium experience for high-value clients.
- Build and maintain strong, long-term relationships with VIP players.
- Act as a trusted point of contact, understanding individual player preferences, expectations, and needs.
- Deliver a consistently high level of personalised service across all player interactions.
- Develop and implement personalised engagement strategies to strengthen player loyalty and retention.
- Manage tailored rewards, promotions, and incentives based on individual player profiles and activity.
- Proactively engage with VIP players to maintain strong relationships and encourage continued engagement.
- Serve as the primary contact for assigned VIP players across channels including Intercom, Discord, email, and other communication platforms.
- Respond to player requests and concerns promptly and professionally.
- Take ownership of issues through to resolution, coordinating internally where required.
- Monitor player activity, preferences, and performance to identify opportunities for engagement and retention.
- Use player data and behavioural insights to make informed decisions around rewards, promotions, and communication.
- Maintain accurate and up-to-date records of VIP interactions and relevant player information.
- Work closely with Customer Support, Marketing, Promotions, Payments, and other internal teams to ensure a seamless VIP experience.
- Coordinate exclusive offers, campaigns, and player experiences tailored to VIP segments.
- Share player feedback and insights with relevant teams to help improve products and services.
- Proven experience in VIP management, account management, customer success, customer service, or a similar client-facing role (required).
- Experience within iGaming, online gaming, crypto, betting, or another high-value customer environment (preferred).
- Strong relationship-building and communication skills, with the ability to establish trust with high-value clients (required).
- Excellent written and verbal English communication skills (required).
- Strong organisational skills and the ability to manage multiple VIP relationships simultaneously (required).
- A proactive, solution-oriented approach with strong attention to detail (required).
- Comfortable working with CRM and communication platforms such as Intercom, Discord, and similar tools (required).
- Ability to understand and work with player data and behavioural insights (required).
- Ability to work effectively in a fast-paced, international, and remote environment (required).
- Additional languages are a plus (nice-to-have).
- Competitive salary with performance-based incentives.
- 25 days of paid time off.
- Equipment allowance to support your home working setup.
- Opportunity to work closely with high-value players and directly influence the VIP experience.
- Professional growth and development opportunities.
- A remote-first working environment with an international team.
Gamdom is an online crypto casino and sportsbook founded in 2016 and licensed in Curaçao. The platform offers thousands of casino games, a range of in-house "Originals", and sports betting, with a strong focus on cryptocurrency payments and a community-driven experience. It is operated by Smein Hosting N.V. and headquartered in Willemstad, Curaçao. Gamdom is recognised as one of the larger crypto-focused gambling sites globally.
