Technical Account Manager III
The Technical Account Manager (TAM) serves as a post-sales technical liaison for assigned customer accounts, supporting coordination, communication, and visibility across IGT teams.
The TAM develops an understanding of customer environments and ensures alignment between customer needs and internal execution.
This role does not perform hands-on delivery or day-to-day support execution but supports orchestration activities.
- Serve as a technical liaison for assigned accounts.
- Build relationships with customer technical contacts.
- Maintain working knowledge of environments and systems.
- Support communication and coordination activities.
- Participate in customer reviews and meetings.
- Identify and escalate risks.
- Assist in preparing customers for changes.
- Support issue resolution coordination.
- Track incidents and communicate updates.
- Assist in escalation handling.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience (required)
- Significant experience in customer-facing technical roles (TAM, SE, Systems Engineering) (required)
- Deep understanding of enterprise software, infrastructure, and IT operations (required)
- Experience managing large-scale or complex customer environments (required)
- Strong executive communication, organisational, and leadership skills (required)
- The estimated starting compensation range for this role is $94,020 – $110,880 USD.
- Employees may be eligible for bonus or commission opportunities.
- 401(k) savings plan with company contributions.
- Medical, dental, and vision insurance.
- Life and disability coverage.
- Paid time off.
- Tuition reimbursement.
- Other wellness programs, subject to eligibility requirements.
International Game Technology (IGT) is a global gaming company best known for designing and manufacturing slot machines, casino systems and digital gaming content. Founded in 1975 and long headquartered in Las Vegas, with major operations in Rome and Providence, it has been one of the largest gaming-machine and lottery suppliers in the world. In 2025 the group's lottery business was renamed Brightstar Lottery, while IGT's gaming and digital division was acquired by Apollo Global Management and combined with Everi, continuing to trade under the IGT brand. The company supplies land-based and online casino games to operators across the globe.