Due Diligence Agent
As part of the Due Diligence Team within the Payments and Risk Department, the Due Diligence Agent is working in a Team whose main objective is to process verification and KYC documents for customers.
Evaluate, review, and approve KYC documents etc. sent in by customers (e.g., Proof of ID, Proof of Address, Bank Statements Payment Methods, 3rd Party Documents). With high efficiency, work through verification cases maintaining speed, quality, and consistency of work. Communicate with customers over e-mail regarding their verification documents. Escalate any suspicions and/or concerns to the AML and Fraud teams for review. Contribute to the team effort by meeting KPI's and SLA's Working closely together with the Customer Service Agents and Payments and Risk Analysts to carry out the set responsibilities. Any other task/responsibility which may be related and/or connected to the role of Due Diligence Agent.
- Evaluate, review, and approve KYC documents etc. sent in by customers (e.g., Proof of ID, Proof of Address, Bank Statements Payment Methods, 3rd Party Documents).
- Work through verification cases maintaining speed, quality, and consistency of work.
- Communicate with customers over e-mail regarding their verification documents.
- Escalate any suspicions and/or concerns to the AML and Fraud teams for review.
- Contribute to the team effort by meeting KPI's and SLA's.
- Work closely together with the Customer Service Agents and Payments and Risk Analysts to carry out the set responsibilities.
- Perform any other task/responsibility which may be related and/or connected to the role of Due Diligence Agent.
- Previous experience in Customer Support or experience with KYC/Payments and Risk (required).
- Excellent communication skills in both verbal and written English (required).
- High level of accuracy and attention to details (required).
- Ability to work both in a Team and independently (required).
- Possess a positive and can-do attitude with a flexible approach (required).
- Interest in iGaming and eagerness to learn more (required).
- Display pride in supporting people with empathy and demonstrating commitment to providing an excellent service (required).
- Ability and willingness to work on shifts (required).
- Enjoy learning and sharing knowledge with others (required).
- Knowledge of additional languages – such as Swedish, Danish, Finnish or Spanish– is an advantage, but not a requirement (nice-to-have).
- Private health insurance.
- Wellness allowance – up to €300 per year.
- Fresh and healthy Breakfast.
- Lunch prepared every day in our penthouse kitchen.
- Birthday leave.
- Company and team-building events.
- Performance bonus – up to 10% of base salary if you reach your KPIs.
- Relocation package to Malta , including flight and two weeks of accommodation.
Videoslots is an online casino operator founded in 2011 and now part of the Immense Group. It offers one of the industry's largest game libraries, with more than 13,000 casino games. The company operates in regulated markets and is known for its broad games portfolio and player tools. Videoslots is headquartered in Pieta, Malta.