Head of Product Operations
Immense is looking for a Head of Product Operations to lead and develop the Product Operations function. This role involves overseeing Casino Operations, Game Provider Partnerships, Bingo Operations, and related product support functions to ensure operational efficiency and the achievement of commercial objectives.
The successful candidate will be responsible for translating business strategy into operational plans, ensuring the department remains scalable and execution-focused. The role requires driving automation, process optimisation, and maintaining high standards of operational governance across the product lifecycle.
- Lead and continuously improve Product Operations to ensure operational efficiency, service quality, and commercial objectives are achieved.
- Oversee operational performance across Casino Operations, Partnerships, Bingo Operations, and related product support functions through clear KPI ownership and operational accountability structures.
- Establish clear ownership structures, accountability, and operational standards across all reporting lines.
- Ensure operational continuity through effective planning, capacity planning, resource allocation, and team development.
- Translate business strategy and commercial priorities into operational plans to ensure Product Operations remain scalable and execution-focused as the business grows.
- Oversee end-to-end game lifecycle management across all brands, including provider onboarding, certification tracking, game release planning, promotional operations, and product lifecycle activities.
- Ensure operational readiness and speed-to-market for new games, campaigns, and product initiatives.
- Drive automation, reporting development, process optimisation, and operational scalability initiatives across Product Operations, with focus on reducing manual overhead and improving operational efficiency.
- Identify operational inefficiencies and implement structured and measurable improvements to workflows, controls, and cross-functional collaboration.
- Collaborate with internal stakeholders to ensure alignment between Product Operations, Compliance, CRM, Customer Operations, and Commercial functions.
- Lead, coach, and develop managers, coordinators, and operational teams within Product Operations.
- Foster a collaborative, accountable, performance-driven, and operationally disciplined culture across the department.
- Ensure product operations remain aligned with regulatory requirements, certification standards, and internal operational policies.
- Support implementation and maintenance of operational controls, procedures, documentation, and audit-ready operational standards.
- Partner with Compliance, Legal and operational stakeholders to support implementation of regulatory and certification-related changes where required.
- Lead or participate in operational and cross-functional projects as required.
- Perform any other task or responsibility related or connected to the role.
- 5-8 years of relevant experience within the iGaming industry, with a focus on casino operations, product operations, or similar operational functions (required)
- Strong understanding of casino game releases, certifications, provider workflows, QA processes, and operational controls (required)
- Commercially aware with strong understanding of player behaviour and product performance (required)
- Experience driving operational improvements, automation initiatives, and scalable process development (required)
- Strong analytical, organisational, leadership, and stakeholder management skills (required)
- Ability to manage multiple priorities within a fast-paced operational environment (required)
- Self-motivated with strong ownership mentality and operational awareness (required)
- Private health insurance
- Wellness allowance of up to 300 Euro per year
- Fresh and healthy breakfast and lunch prepared daily
- Birthday leave
- Company and team-building events
Videoslots is an online casino operator founded in 2011 and now part of the Immense Group. It offers one of the industry's largest game libraries, with more than 13,000 casino games. The company operates in regulated markets and is known for its broad games portfolio and player tools. Videoslots is headquartered in Pieta, Malta.