Junior Customer Service Agent - Night Shift
The Junior Customer Service Agent will be the first point of contact for players through live chat, email, and phone calls, delivering the best possible experience in English language. New joiners will first undergo a 3-week daytime training, followed by a gradual transition through earlier shift patterns before moving to the night schedule. This role requires flexibility and willingness to work on a night shift.
Immense Group is guided by its core values: passion, boldness, and integrity. The company strives to create an environment where its people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. Immense Group is looking for individuals who love technology, enjoy problem-solving, and thrive in a fast-paced environment.
- Deliver the best possible experience to players through live chat, email, and phone calls in English language.
- Participate in a 3-week-long training on the job.
- Support players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations.
- Identify and support players in any difficulties they might encounter.
- Provide explanations to customers about products/site/policies/ promotions, etc.
- Update customer account/details with necessary information when needed.
- Understand, guide, and support players in Safer Gambling.
- Collaborate with the Fraud and payments team in customer queries.
- Understand AML and report any suspicious activity.
- Native English speaker (required)
- Flexible and willing to work on a night shift (required)
- Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers (required)
- Exceptional organisation skills (required)
- Detail oriented with the ability to handle stressful situations while maintaining a positive attitude (required)
- Private health insurance
- Wellness allowance – up to €300 per year
- Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen
- Birthday leave
- Company and team-building events
- Relocation package to Malta, including flight and two weeks of accommodation
- Performance bonus - up to 10% of base salary paid quarterly
Videoslots is an online casino operator founded in 2011 and now part of the Immense Group. It offers one of the industry's largest game libraries, with more than 13,000 casino games. The company operates in regulated markets and is known for its broad games portfolio and player tools. Videoslots is headquartered in Pieta, Malta.