Customer Experience Advisor - Dutch
LeoVegas is looking for dedicated, passionate, and customer-focused individuals to become the welcoming face and voice whilst providing exceptional service to its valued customers. As a Customer Experience Advisor, the role is at the heart of the action, engaging with customers via email and live chat to ensure their experience is nothing short of fantastic. The role also offers the chance to collaborate with talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.
- Clear and concise communication to customers via live chat, email and phone.
- Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
- Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.
- An ability to work independently while contributing to the wider team and our culture (required)
- Fluent in Dutch (required)
- Enthusiasm and be a self-motivated team player (required)
- Excellent oral and written communication skills (required)
- Strong organisational and time management abilities (required)
- Previous experience in the gambling industry (nice-to-have)
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- 25 vacation days and 3 ATV days
- Excellent pension scheme
- Work-from-home allowance
- Company provided lunch
- Team and office social events throughout the year
- In-house gym
LeoVegas Group is a Swedish mobile-first iGaming company founded in 2011, headquartered in Stockholm with its main operational hub in Sliema, Malta. A pioneer of mobile casino, it operates online casino and sportsbook products across regulated markets through brands including LeoVegas, BetUK, Expekt, Pink Casino and GoGo Casino. In 2022 the group was acquired by MGM Resorts International and now serves as MGM's international online-gaming arm, having previously been listed on Nasdaq Stockholm.
