Customer Support Advisor - Part-Time
At the beating heart of LiveScore Group, motivated, positive, and personable Customer Support Advisors are sought to guide and assist customers within the Award-Winning Support team. This is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK. Sports and betting knowledge isn’t essential when applying as you will be provided with the relevant training and support. This role would be well suited to a person who is enthusiastic, empathetic, and resilient. LiveScore Group prides itself as an organisation who ensures that the customers experience is positive and memorable, and as the first point of contact for our customers the successful candidate will be responsible for delivering a high-quality service. A busy sporting calendar will mean that you will need to be flexible with your working hours, including evenings & weekends, but you will be rewarded!
LiveScore Group is the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. The company is proud of the high ratings for its commitment to excellence and fueling fan’s passion for sport driving it to the top. Cutting-edge products and immersive experiences set the standard, but it’s the people who truly make the difference. Every day, the team embody the company values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels ambition. As the company scales and continues to create a culture that allows all employees to thrive, it knows it needs the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive the company is, the more amazing experiences it can create for its users.
- Respond professionally to a range of inbound Live Chat, Email & Phone queries across our multiple labels.
- Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met.
- Communicate in a prompt, thoughtful and clear manner.
- The ability to multi-task between customer contacts.
- Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
- Address any issues of conflict or complaint whilst displaying commercial awareness.
- Identify opportunities to upsell and cross-sell products and services to customers when appropriate.
- Stay up to date with company products, services, and policies to accurately answer customer questions.
- Collaborate with other departments to ensure customer satisfaction and retention.
- Classify customer contact, supporting the business in identifying process & product improvements.
- Ability to speak and communicate fluently in English (required).
- Excellent listening and interpersonal skills (required).
- Strong problem solving and critical thinking skills (required).
- Be IT literate with excellent written communication skills (required).
- Flexibility, drive, and an enthusiasm to succeed (required).
- Remuneration Package £13,348.
- Up to 20% annual company bonus.
- Office based for the first 4 months (probation and training period).
- Hybrid working available after successful completion of probation period.
- Private Healthcare scheme + Employee Enhanced Assistance.
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay.
- Paternity leave: up to 4 weeks at full pay.
- Subsidised gym membership.
- Life Assurance (x3 salary).
- Contributory Pension Plan.
- Daily snacks, quality coffee, soft drinks and regular socials.
LiveScore Group is a sports media and betting company, home to the LiveScore, LiveScore Bet and Virgin Bet brands. Its flagship LiveScore product delivers real-time scores and free live streams to a large global audience, while LiveScore Bet and Virgin Bet provide online sports betting and gaming. Headquartered in London, the privately owned group operates internationally, with offices in Stoke, Galway, Vienna, Gibraltar, Lagos, Malta and Cape Town. It combines media reach with regulated betting products across the UK and other markets.
