Customer Support Advisor - Part-Time
At the beating heart of LiveScore Group, motivated, positive, and personable Customer Support Advisors are needed to help guide and assist customers within the Award-Winning Support team. This is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK.
Sports and betting knowledge isn’t essential when applying as relevant training and support will be provided. If sport is a passion, there’s Sports on in the background 24/7. This role would be well suited to a person who is enthusiastic, empathetic, and resilient.
LiveScore Group prides itself as an organisation that ensures the customers experience is positive and memorable, and as the first point of contact for customers, the successful candidate will be responsible for delivering a high-quality service. A busy sporting calendar will mean that flexibility with working hours, including evenings & weekends, is needed, but this will be rewarded.
- Respond professionally to a range of inbound Live Chat, Email & Phone queries across our multiple labels.
- Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met.
- Communicate in a prompt, thoughtful and clear manner.
- The ability to multi-task between customer contacts.
- Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
- Address any issues of conflict or complaint whilst displaying commercial awareness.
- Identify opportunities to upsell and cross-sell products and services to customers when appropriate.
- Stay up to date with company products, services, and policies to accurately answer customer questions.
- Collaborate with other departments to ensure customer satisfaction and retention.
- Classify customer contact, supporting the business in identifying process & product improvements.
- Ability to speak and communicate fluently in English (required).
- Excellent listening and interpersonal skills (required).
- Strong problem solving and critical thinking skills (required).
- Be IT literate with excellent written communication skills (required).
- Flexibility, drive, and an enthusiasm to succeed (required).
- Remuneration Package £13,348
- Up to 20% annual company bonus
- Office based for the first 4 months (probation and training period)
- Hybrid working available after successful completion of probation period
- Private Healthcare scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay.
- Paternity leave: up to 4 weeks at full pay
- Subsidised gym membership
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Daily snacks, quality coffee, soft drinks and regular socials
LiveScore Group is a sports media and betting company, home to the LiveScore, LiveScore Bet and Virgin Bet brands. Its flagship LiveScore product delivers real-time scores and free live streams to a large global audience, while LiveScore Bet and Virgin Bet provide online sports betting and gaming. Headquartered in London, the privately owned group operates internationally, with offices in Stoke, Galway, Vienna, Gibraltar, Lagos, Malta and Cape Town. It combines media reach with regulated betting products across the UK and other markets.