Product Manager
Ready to shape the digital front door for millions of sports fans? LiveScore Group is seeking a Product Manager – Account & Identity to join their Platform Product team and transform how users register, authenticate, and manage their profiles.
This pivotal role involves owning the strategy and roadmap for a critical customer journey, ensuring a seamless, secure, and intuitive experience while balancing customer needs, business goals, and technical innovation. This is your chance to dive deep into a strategic product domain within LiveScore Group, growing your Product Management career alongside seasoned leaders in a collaborative environment.
You will tackle the exciting challenge of continuously enhancing user journeys while navigating the complexities of identity verification, compliance, and emerging AI opportunities.
- Develop and drive the Account & Identity product roadmap, ensuring alignment with strategic business and customer objectives.
- Lead product initiatives from initial discovery and solution definition through to successful delivery and post-launch optimisation.
- Collaborate effectively with Engineering, Design, and cross-functional stakeholders to define precise product requirements, user stories, and acceptance criteria.
- Manage and prioritise the Account & Identity backlog, ensuring clear communication and synchronisation across delivery teams.
- Champion improvements across all customer touchpoints, including registration, authentication, login, and identity verification.
- Actively participate in agile ceremonies, such as backlog refinement and sprint planning, to facilitate efficient delivery cycles.
- Partner with Compliance, Operations, and Customer Support to maintain simple, secure, and compliant customer journeys.
- Leverage customer insights, analytics, and operational feedback to identify and action opportunities for enhancing user experience and efficiency.
- Proactively monitor and resolve delivery risks, dependencies, and blockers to ensure smooth project progression.
- Support the prioritisation of live issues and optimise product performance within the Account & Identity domain.
- Contribute to the continuous improvement of product processes, documentation standards, and agile methodologies.
- Grow your technical understanding of Platform capabilities and enhance your Product Management expertise through ongoing learning.
- Stay informed on relevant industry trends, customer expectations, identity technologies, and emerging AI opportunities.
- Demonstrated experience within Product, Customer Operations, Compliance, KYC, or a similar customer-focused domain (required).
- A clear understanding of customer onboarding, authentication, identity verification, or Know Your Customer (KYC) processes (required).
- Experience operating within Agile delivery environments and collaborating with diverse, cross-functional teams (required).
- Ability to translate complex customer, operational, and business needs into clear and actionable product requirements (required).
- Strong stakeholder management and communication skills, adept at engaging both technical and non-technical audiences (required).
- An analytical mindset, capable of utilising data and insights to inform prioritisation and product decisions (required).
- A curious and proactive approach to building technical understanding through close collaboration with Engineering teams (required).
- A genuine passion for crafting intuitive customer experiences and continuously improving digital products (required).
- Company Performance Bonus
- Flexible Working Agreements where applicable
- Private Healthcare Scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay
- Paternity leave: up to 4 weeks at full pay
- Subsidised Gym Membership
- Annual Travel Card Loan & Ride to Work Scheme
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Virgin Family: Giving you access to exclusive Virgin offers and experiences
- Thursday drinks in the office and regular socials
LiveScore Group is a sports media and betting company, home to the LiveScore, LiveScore Bet and Virgin Bet brands. Its flagship LiveScore product delivers real-time scores and free live streams to a large global audience, while LiveScore Bet and Virgin Bet provide online sports betting and gaming. Headquartered in London, the privately owned group operates internationally, with offices in Stoke, Galway, Vienna, Gibraltar, Lagos, Malta and Cape Town. It combines media reach with regulated betting products across the UK and other markets.