User Researcher
The User Researcher plays a critical role in informing product development through user insights. This role supports product teams by identifying key research needs, conducting user-centred research across the product lifecycle, and delivering actionable recommendations that influence design and strategy. The position ensures that business decisions are aligned with real user needs and behaviours.
As the sole User Researcher within LiveScore Group, the individual works closely with Product, Design and wider business stakeholders to understand users and help shape the products and experiences built. The role offers the autonomy to identify where research can add value, shape research questions, select the right approach and take studies from initial problem through to actionable insight. It provides significant exposure across the business and a broad range of research, from exploratory and generative work through to evaluative studies.
- Leads exploratory and generative research to uncover user needs, behaviours, problems and opportunities.
- Partners with Product, Design and wider stakeholders to identify the questions worth answering and where research can add value.
- Connects customer insight to product strategy and the roadmap, helping teams identify and shape opportunities.
- Selects and applies appropriate research methods, balancing generative and evaluative approaches as needed.
- Independently plans and delivers research from problem definition through to actionable recommendations.
- Synthesises qualitative, quantitative and behavioural evidence to generate clear, meaningful insights.
- Builds strong stakeholder partnerships, bringing research into product discovery, decision-making and prioritisation.
- Evolves research practice by introducing new methodologies, approaches and tools, including AI, to improve the quality, efficiency and impact of research.
- Advocates for the customer and confidently challenges assumptions where research provides a different perspective.
- Communicates findings clearly and persuasively, ensuring insights are understood and acted upon.
- Skilled in a broad range of qualitative and quantitative research methods, including interviews, usability testing, diary studies, surveys and other generative and evaluative approaches. (required)
- Skilled in independently designing, conducting and analysing research, with strong judgement around methodology and research design. (required)
- Able to translate ambiguous product or business problems into clear research questions and actionable research plans. (required)
- Able to synthesise findings across multiple methodologies and data sources and translate evidence into clear insights and recommendations. (required)
- Understands how research can inform product decisions, identify opportunities and shape the wider roadmap. (required)
- Strong stakeholder management, collaboration and communication skills. (required)
- Competent with research tools such as UserTesting, survey platforms and product analytics tools, or similar. (required)
- Curious and confident in using AI to improve research practice and explore new ways of working. (required)
- Proactive, self-motivated and comfortable working with a high degree of autonomy and ambiguity. (required)
- Company Performance Bonus
- Flexible Working Agreements where applicable
- Private Healthcare Scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay.
- Paternity leave: up to 4 weeks at full pay
- Subsidised Gym Membership
- Annual Travel Card Loan & Ride to Work Scheme
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Virgin Family: Giving you access to exclusive Virgin offers and experiences
- Thursday drinks in the office and regular socials
LiveScore Group is a sports media and betting company, home to the LiveScore, LiveScore Bet and Virgin Bet brands. Its flagship LiveScore product delivers real-time scores and free live streams to a large global audience, while LiveScore Bet and Virgin Bet provide online sports betting and gaming. Headquartered in London, the privately owned group operates internationally, with offices in Stoke, Galway, Vienna, Gibraltar, Lagos, Malta and Cape Town. It combines media reach with regulated betting products across the UK and other markets.