Customer Success Manager
Optimove’s Customer Success Manager fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMOs, CRM leads, project managers, and software developers to deliver outstanding results. The role is dedicated to unlocking value for clients and enabling them to achieve success and satisfaction, serving as the main point of contact for valued customers.
This position requires highly effective management and people skills coupled with robust analytical capabilities. As a valuable member of the customer-facing team, the role offers an excellent opportunity to learn and grow within a lively and challenging environment.
- Own overall client relationship, enabling them to unlock value from their partnership with Optimove
- Establish a trusted and strategic relationship with each assigned client
- Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients
- Be the customer’s advocate internally by communicating requests and issues across departments
- Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
- Communicate major product updates and releases ensuring clients enact changes
- Bachelor’s degree (required)
- 1-4 years of experience in relevant roles, ideally from software companies (required)
- Extremely strong presentation and communication skills (required)
- Proactive, highly organized, with the ability to manage multiple tasks (required)
- A true value-enabler who relishes helping clients achieve their business goals (required)
- Fast learner who can understand and articulate technology at any level (required)
- Rich and effective interpersonal skills (required)
- Strong analytical skills (required)
- Growth mindset – always pushing yourself out of your comfort zone (required)
- Excellent computer skills, including Excel (required)
- Experience in technology-related fields, preferably web-based software (required)
- Must be eligible to work in Estonia – we are unable to provide sponsorship at this time (required)
- Ability to work in a hybrid capacity, with presence in the Tallinn office three days per week (required)
Optimove is a customer relationship management and marketing platform founded in 2009 and used by more than 1,200 consumer brands. It is listed on Big Bet Jobs because online gaming is its largest market: the company says over half of the operators in the 2025 EGR Power 50 are its clients, and in April 2026 it agreed to acquire Smartico, a gamification and CRM provider built for iGaming operators. Many of its customer success, CRM and data roles work with sportsbook and online casino brands, although Optimove also serves retail, e-commerce, travel and financial services companies.