Internal Engagement Manager
The Internal Engagement Manager role focuses on developing and executing the strategic roadmap for gamification and recognition programmes. The aim is to drive specialist engagement while strengthening the business group's culture and reinforcing its values.
The role involves designing and improving quests, achievements, rewards, and engagement mechanics. It also includes developing and optimising the internal recognition framework. Analysis of user behaviour, engagement metrics, and platform adoption is key. The manager will conduct user research and validate new engagement hypotheses. Coordination of implementation across Product, Engineering, Design, HR, Internal Communications, and other cross-functional teams is required. Continuous improvement of gamification mechanics based on data and specialist feedback is also a core responsibility.
- Develop and execute the strategic roadmap for gamification and recognition programmes, driving specialist engagement while strengthening Business group culture and reinforcing the values.
- Design and improve quests, achievements, rewards, and engagement mechanics.
- Develop and optimise the internal recognition framework.
- Analyse user behaviour, engagement metrics, and platform adoption.
- Conduct user research and validate new engagement hypotheses.
- Coordinate implementation across Product, Engineering, Design, HR, Internal Communications, and other cross-functional teams.
- Continuously improve gamification mechanics based on data and specialist feedback.
- 3+ years of experience in Employee Experience, Product Management, Engagement, Gamification, Internal Communications, Employer Branding or a related field (required).
- Proven experience designing and launching digital engagement initiatives, gamification mechanics, interactive campaigns, or specialist recognition programmes (required).
- Strong understanding of gamification principles and mechanics and the ability to apply them to drive specialist engagement and support business objectives (required).
- Experience leading end-to-end initiatives and collaborating with Product, Engineering, Design, HR, and Communications teams (required).
- Experience conducting specialist research through interviews, surveys, workshops, or feedback sessions, translating insights into product improvements, and validating new ideas through experimentation (required).
- English Intermediate+ (required).
- Understanding of behavioural psychology principles and motivation frameworks that drive user engagement and participation (required).
- Knowledge of behavioural psychology or motivational frameworks (required).
- Understanding of the fundamental principles of UX/UI and digital product development, with the ability to collaborate effectively with Product Design, and Engineering teams (required).
- Product thinking (required).
- Creativity and experimentation mindset (required).
- Strong analytical skills (required).
- Ownership (required).
- Data-driven decision making (required).
- Excellent stakeholder management (required).
- An exciting and challenging job in a fast-growing business group.
- Opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more.
- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.
- Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan - work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day.
- Modern corporate equipment based on macOS or Windows and additional equipment are provided.
- Paid vacations, sick leave, personal events days, days off.
- Corporate health insurance program for your well-being.
- Referral program - enjoy cooperation with your colleagues and get the bonus.
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
- Rewards program for mentoring and coaching colleagues.
- In-house Travel Service.
- Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays.
- Corporate events, team buildings.
PIN-UP Global is an international holding company that develops technologies, B2B solutions and products for the iGaming industry. Headquartered in Warsaw, the group brings together businesses spanning product development, technology and marketing services for online gaming. It supports a portfolio of companies and brands operating across multiple markets. PIN-UP Global focuses on building advanced technology and products for the gambling sector.
