Sales Operation Manager
Pin-Up Global is seeking a Sales Operation Manager to join its team. This role focuses on standardising and maintaining sales processes, implementing sales frameworks, and driving automation to ensure data accuracy and process compliance across all business units.
The Sales Operation Manager will be responsible for monitoring sales performance and funnel metrics, identifying gaps, and ensuring corrective actions are taken. The role involves developing sales playbooks, supporting onboarding programmes for new sales hires, and scaling best practices across the organisation.
- Implement and enforce a unified sales operations framework (pipeline management, forecasting, activity tracking, conversion rates, deal velocity, win rate, average deal size, LTV, RR) across all business units.
- Standardise and maintain sales processes and CRM usage; drive automation (workflows, templates, integrations) to ensure data accuracy and process compliance.
- Monitor sales performance and funnel metrics; identify gaps, inconsistencies, and risks, and ensure corrective actions are taken.
- Develop and maintain Sales Playbooks to ensure consistent execution across teams (scripts, discovery, value proposition, objection handling, cross-sell).
- Build and support onboarding programmes for new sales hires to ensure alignment with standardised processes.
- Create and maintain centralised sales materials and ensure their consistent usage across business units.
- Collect best practices across business units and scale them; support cross-functional initiatives (marketing alignment, lead generation processes, incentive plan adjustments).
- 3+ years of experience in Sales Operations, Revenue Operations, or Sales Enablement (required).
- Strong understanding of B2B sales processes, funnels, and performance metrics (required).
- Proven experience in standardising processes and implementing sales frameworks across teams (required).
- Hands-on experience with CRM systems (e.g., Salesforce, HubSpot) and sales automation tools (required).
- Strong analytical skills; ability to monitor performance and identify gaps and inefficiencies (required).
- Experience working with cross-functional stakeholders (sales, marketing, product) (required).
- Strong organisational and communication skills; ability to enforce processes and drive alignment (required).
- English Intermediate (B1+) or higher (required).
- Structured thinking and process orientation (required).
- Attention to detail with a focus on data accuracy (required).
- An exciting and challenging role in a fast-growing group of companies.
- A collaborative and inspiring work environment with passionate experts and leaders who foster a friendly culture and a success-driven mindset.
- Modern offices in Warsaw, Limassol, Kyiv, Almaty, and Yerevan, with the flexibility to work remotely or on-site.
- Modern corporate equipment based on macOS or Windows, with additional equipment provided when needed.
- Paid vacation, sick leave, personal days, and additional days off.
- Corporate health insurance programme to support your well-being.
- Employee referral programme with bonus opportunities.
- Learning and development programmes, including regular internal training, compensation for external education, and attendance at international professional conferences.
- Mentoring and coaching rewards programme.
- Free in-house English courses.
- In-house Travel Service.
- A wide range of internal activities, including an employee platform with quests, gamification, gifts, and company news, as well as RedCore clubs for movie, book, and pet lovers, and themed office events.
- Corporate events and team-building activities.
PIN-UP Global is an international holding company that develops technologies, B2B solutions and products for the iGaming industry. Headquartered in Warsaw, the group brings together businesses spanning product development, technology and marketing services for online gaming. It supports a portfolio of companies and brands operating across multiple markets. PIN-UP Global focuses on building advanced technology and products for the gambling sector.
