Team Lead Operations & Engagement
The Team Lead Operations & Engagement will define and execute the Employee Experience strategy aligned with business objectives and the People strategy. This role involves leading, developing, and growing the Employee Experience team by setting priorities, providing regular feedback, coaching team members, and fostering autonomy and accountability.
The successful candidate will own the Employee Experience product portfolio, ensuring effective prioritization, execution, and continuous improvement across key initiatives. This includes driving the evolution of RedCore Town as the Business group's core specialist experience platform, leading the development of internal communities and engagement programs, and overseeing the corporate Merch Shop. The role also optimises cross-functional operational processes and establishes scalable ways of working across HR, Communications, Design, Engineering, Logistics, Finance, and other stakeholders.
- Define and execute the Employee Experience strategy aligned with business objectives and the People strategy.
- Lead, develop, and grow the Employee Experience team by setting priorities, providing regular feedback, coaching team members, and fostering autonomy and accountability.
- Own the Employee Experience product portfolio, ensuring effective prioritization, execution, and continuous improvement across key initiatives.
- Drive the evolution of RedCore Town as the Business group's core specialist experience platform by defining its product vision, roadmap, success metrics, and strategic priorities.
- Lead the development of internal communities, specialist engagement programs, and recognition initiatives that strengthen Business group culture and specialist belonging.
- Oversee the development of the corporate Merch Shop, including product strategy, operational processes, assortment evolution, and future roadmap.
- Optimize cross-functional operational processes and establish scalable ways of working across HR, Communications, Design, Engineering, Logistics, Finance, and other stakeholders.
- Establish and maintain documentation, operational standards, and knowledge management practices across the team.
- Analyze specialist feedback, engagement metrics, and product performance to identify opportunities and drive continuous improvement.
- Ensure consistent delivery quality, transparent reporting, and proactive risk management across the team's initiatives.
- 2+ years of experience leading cross-functional teams and managing people. (required)
- 5+ years of experience in Product Management, Project Management, Employee Experience, or a related field. (required)
- Strong product mindset with experience defining strategy, prioritizing roadmaps and backlogs, and driving initiatives from discovery to delivery. (required)
- Proven ability to balance business needs, align priorities, and foster cross-functional consensus. (required)
- Strong analytical thinking, communication skills, and an ownership-driven approach. (required)
- Experience with Employee Experience, HR Tech, or internal digital products. (required)
- Experience with gamification, specialist engagement, or community-building initiatives. (preferred)
- Experience launching and scaling digital products or platforms. (preferred)
- Strategic Thinking – Aligns team priorities and product decisions with business goals and long-term vision. (required)
- Leadership & Coaching – Develops people through coaching, feedback, delegation, and clear expectations. (required)
- Ownership – Takes accountability for outcomes, proactively drives initiatives, and removes blockers. (required)
- Decision-Making – Makes informed decisions, prioritizes effectively, and communicates trade-offs with confidence. (required)
- Stakeholder Management – Builds trusted relationships and aligns cross-functional teams around shared goals. (required)
- Problem Solving – Identifies root causes, anticipates risks, and drives practical, scalable solutions. (required)
- Adaptability – Thrives in a fast-paced environment and adjusts quickly to changing priorities. (required)
- An exciting and challenging job in a fast-growing business group.
- Opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more.
- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.
- Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan - work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day.
- Modern corporate equipment based on macOS or Windows and additional equipment are provided.
- Paid vacations, sick leave, personal events days, days off.
- Corporate health insurance program for your well-being.
- Referral program - enjoy cooperation with your colleagues and get the bonus.
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
- Rewards program for mentoring and coaching colleagues.
- In-house Travel Service.
- Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays.
- Corporate events, team buildings.
PIN-UP Global is an international holding company that develops technologies, B2B solutions and products for the iGaming industry. Headquartered in Warsaw, the group brings together businesses spanning product development, technology and marketing services for online gaming. It supports a portfolio of companies and brands operating across multiple markets. PIN-UP Global focuses on building advanced technology and products for the gambling sector.