Travel Manager
Pin-Up Global is seeking a Travel Manager to join their team. This role involves managing end-to-end travel requests, including searching, comparing, and booking flights, hotels, and transfers while ensuring all arrangements align with client needs, budgets, and constraints.
The Travel Manager will support active-client travel operations by handling standard changes, cancellations, refunds, and rebookings. They will also be responsible for maintaining accurate data within internal systems and ensuring all operational tasks are completed within agreed service level agreements.
- Independently manage travel requests end-to-end.
- Search, compare, and book flights, hotels, and transfers.
- Prepare relevant travel options based on client needs, budget, and travel constraints.
- Handle standard changes, cancellations, refunds, and rebookings.
- Support active-client travel operations with calculations, option searches, check-ins, transfers, booking support, and peak-load tasks.
- Handle standard and medium-complexity operational cases independently.
- Maintain accurate and up-to-date information in Jira and internal systems.
- Work within agreed SLA and proactively flag risks or delays.
- Ensure accuracy of traveler data, booking details, dates, routes, fares, and other operational information.
- 2+ years of relevant experience in business travel, corporate travel, a travel agency, or a similar operational travel role (required)
- Strong hands-on experience with flight and hotel search and booking (required)
- Good understanding of airline fares, baggage rules, exchanges, cancellations, and refunds (required)
- Experience arranging transfers and other travel-related services (required)
- Ability to independently handle standard and medium-complexity travel requests (required)
- Strong attention to detail when working with traveler data, dates, routes, documents, fares, and booking conditions (required)
- Ability to manage multiple requests and changing priorities simultaneously (required)
- Strong research and comparison skills (required)
- Confident use of spreadsheets and structured operational data (required)
- English sufficient for working with suppliers, booking platforms, websites, and written communication (required)
- Experience with GDS systems (required)
- Experience with visa-related travel support (required)
- Experience with complex or multi-city itineraries (required)
- Experience with group travel (required)
- Supplier negotiation experience (required)
- Strong ownership and accountability (required)
- High attention to detail (required)
- Client-oriented mindset (required)
- Good operational judgment and problem-solving (required)
- Proactive and clear communication (required)
- Strong self-organization and time management (required)
- Ability to stay effective under pressure and changing priorities (required)
- Ability to work independently without constant supervision (required)
- Reliability in both routine and urgent operational situations (required)
- An exciting and challenging job in a fast-growing business group
- Opportunity to be part of a multicultural team of top professionals
- Great working atmosphere with passionate experts and leaders
- Choice of working remotely or on-site in offices in Warsaw, Limassol, Kyiv, Almaty, or Yerevan
- Modern corporate equipment based on macOS or Windows
- Paid vacations, sick leave, personal events days, and days off
- Corporate health insurance program
- Referral program
- Educational programs including internal training, compensation for external education, and attendance of global conferences
- Rewards program for mentoring and coaching colleagues
- Yoga classes
- In-house Travel Service
- Multiple internal activities including online quests, gamification, and RedCore clubs
- Corporate events and team buildings
PIN-UP Global is an international holding company that develops technologies, B2B solutions and products for the iGaming industry. Headquartered in Warsaw, the group brings together businesses spanning product development, technology and marketing services for online gaming. It supports a portfolio of companies and brands operating across multiple markets. PIN-UP Global focuses on building advanced technology and products for the gambling sector.
