AI Project, Governance & Operations Manager

Playtech is seeking a highly organised and proactive AI Project, Governance & Operations Manager to play a central role in delivering Playtech’s AI programme. Fast-paced and high-impact, the role offers strong visibility and the opportunity to contribute directly to the success of our AI initiatives.

• Be responsible for delivery and operations by: Coordinating AI tool assessments through the approval pipeline, working with AI Committee gatekeepers and requesters to drive progress to approval.
• Coordinating meetings with governance stakeholders and business teams to progress AI initiatives, assessments, and alignment.
• Maintaining assessment documentation, project trackers, AI tool registers, and risk reports to keep records accurate and up to date.
• Supporting vendor onboarding, including NDAs, account setup, and technical configuration in line with IT, Data Protection, Legal, and Security requirements.
• Managing AI Committee and programme logistics, including scheduling, agenda planning, documentation, and minute-taking.
• Maintaining the AI workstream action log and following up on outstanding items between meetings.
• Supporting business units in defining tool and licence needs and coordinating access to ensure employees receive the required tools.
• Partnering with licensing and IT teams to manage workspace setup, onboarding, access provisioning, and issue resolution or escalation.
• Maintaining accurate records of licence allocations, uptake, and prioritisation across the AI portfolio.
• Be accountable for POC & sandbox delivery by: Supporting proof of concept delivery, including setup, participant communication, access provisioning, progress tracking, and feedback collection.
• Coordinating adoption and usage data across tools, and producing summaries, reports, and surveys to support ROI analysis.
• Managing the sandbox and playground process end-to-end, including intake, approval, setup, access, and user guidance.
• Support budget tracking and procurement processes by: Working with Procurement to onboard new suppliers, coordinating documentation, and supporting setup.
• Raising purchase orders, tracking approvals, and following up with Finance and Procurement teams.
• Reconciling invoices against licences and maintaining accurate spend records.
• Supporting budget tracking and reporting against the annual budget.
• Lead communications and community engagement by: Acting as the first point of contact for AI tool queries, access, eligibility, guidance, and sandbox requests
• Writing and distributing AI communications, including updates, news, training announcements, and programme insights
• Managing AI Teams channels, including setup, administration, recordings, and moderation
• Coordinating Show & Tell sessions and training events, including scheduling, logistics, and follow-ups
• Coordinating content for the company-wide AI newsletter
• Maintaining Confluence and Playtech Home AI pages, ensuring content, tool registers, and documentation remain accurate and up to date.

• Bring experience in project administration, programme coordination, or operations support - ideally in a technology-driven environment. (required)
• Have strong organisational and administrative skills, with the ability to manage multiple workstreams and meet tight deadlines. (required)
• Have excellent attention to detail, with confidence, maintaining project documentation to a high standard. (required)
• Have clear and professional written communication skills, able to draft meeting notes, updates, and stakeholder communications concisely and with structure. (required)
• Are comfortable working cross-functionally with a wide range of stakeholders, and confident coordinating across teams to keep processes moving. (required)
• Are proficient in Microsoft 365 (required).
• Have a genuine interest in AI and technology transformation. (required)
• Jira and Confluence experience for planning, reporting, and programme administration (nice-to-have).
• Exposure to governance, risk, or compliance processes (nice-to-have).
• Prior experience in a fast-paced technology or transformation environment (nice-to-have).

• Hybrid working style
• Neat benefits & bonus package

Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.

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