AI Project, Governance & Operations Manager
Playtech is seeking a highly organised and proactive AI Project, Governance & Operations Manager to play a central role in delivering Playtech’s AI programme. This fast-paced and high-impact role offers strong visibility and the opportunity to contribute directly to the success of AI initiatives.
The successful candidate will join the Central AI Team, which is Playtech’s AI Centre of Excellence. This team drives AI adoption across the business, operating at the intersection of platform engineering, solution delivery, and governance. The role involves managing AI tool assessments through the approval pipeline, coordinating governance stakeholders, supporting proof of concept delivery, and overseeing budget tracking and procurement processes. Additionally, the manager will lead communications and community engagement to ensure AI adoption is safe, effective, and well-supported across the business.
- Coordinate AI tool assessments through the approval pipeline, working with AI Committee gatekeepers and requesters to drive progress to approval.
- Coordinate meetings with governance stakeholders and business teams to progress AI initiatives, assessments, and alignment.
- Maintain assessment documentation, project trackers, AI tool registers, and risk reports to keep records accurate and up to date.
- Support vendor onboarding, including NDAs, account setup, and technical configuration in line with IT, Data Protection, Legal, and Security requirements.
- Manage AI Committee and programme logistics, including scheduling, agenda planning, documentation, and minute-taking.
- Maintain the AI workstream action log and follow up on outstanding items between meetings.
- Support business units in defining tool and licence needs and coordinate access to ensure employees receive the required tools.
- Partner with licensing and IT teams to manage workspace setup, onboarding, access provisioning, and issue resolution or escalation.
- Maintain accurate records of licence allocations, uptake, and prioritisation across the AI portfolio.
- Support proof of concept delivery, including setup, participant communication, access provisioning, progress tracking, and feedback collection.
- Coordinate adoption and usage data across tools, and produce summaries, reports, and surveys to support ROI analysis.
- Manage the sandbox and playground process end-to-end, including intake, approval, setup, access, and user guidance.
- Work with Procurement to onboard new suppliers, coordinate documentation, and support setup.
- Raise purchase orders, track approvals, and follow up with Finance and Procurement teams.
- Reconcile invoices against licences and maintain accurate spend records.
- Support budget tracking and reporting against the annual budget.
- Act as the first point of contact for AI tool queries, access, eligibility, guidance, and sandbox requests.
- Write and distribute AI communications, including updates, news, training announcements, and programme insights.
- Manage AI Teams channels, including setup, administration, recordings, and moderation.
- Coordinate Show & Tell sessions and training events, including scheduling, logistics, and follow-ups.
- Coordinate content for the company-wide AI newsletter.
- Maintain Confluence and Playtech Home AI pages, ensuring content, tool registers, and documentation remain accurate and up to date.
- Bring experience in project administration, programme coordination, or operations support - ideally in a technology-driven environment (required).
- Have strong organisational and administrative skills, with the ability to manage multiple workstreams and meet tight deadlines (required).
- Have excellent attention to detail, with confidence, maintaining project documentation to a high standard (required).
- Have clear and professional written communication skills, able to draft meeting notes, updates, and stakeholder communications concisely and with structure (required).
- Are comfortable working cross-functionally with a wide range of stakeholders, and confident coordinating across teams to keep processes moving (required).
- Are proficient in Microsoft 365 (required).
- Have a genuine interest in AI and technology transformation (required).
- Jira and Confluence experience for planning, reporting, and programme administration (nice-to-have).
- Exposure to governance, risk, or compliance processes (nice-to-have).
- Prior experience in a fast-paced technology or transformation environment (nice-to-have).
- Hybrid working style – work in the modern and comfortable office as well as work from home office.
- Neat benefits & bonus package.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.
