Workforce Manager
The Workforce Manager will ensure ARRISE has the right people and schedules to meet operational needs. Sitting within the workforce management function, this role will lead and develop a team of workforce management and business intelligence professionals, driving data-informed decisions around staffing, scheduling, performance, and labour costs.
As ARRISE continues to grow, this is an exciting opportunity to optimise workforce operations and shape workforce strategy.
- Develop and implement workforce management strategies and team, department policies, and procedures that support the organization's business objectives.
- Analyze and forecast staffing needs, ensuring that the organization has the right number of staff with the necessary skills to meet operational demands.
- Manage the organization's scheduling process, ensuring that shifts are allocated fairly and efficiently.
- Oversee the development and maintenance of workforce management systems and tools for time and attendance management.
- Monitor and analyze workforce data to identify trends and patterns, and make recommendations for improvements to staffing levels, shift patterns, and other workforce-related matters.
- Collaborate with other departments within the organization to ensure that workforce management practices align with overall business objectives and strategies.
- Supervise, motivate, and coach the workforce management team.
- Provide leadership and direction to teams of workforce management professionals and business intelligence, ensuring that they have the necessary skills, knowledge, and support to perform their roles effectively.
- Provide regular reports to senior management on workforce management metrics, including staffing levels, labor costs, overtime, and employee satisfaction.
- Develop and manage the workforce management budget, ensuring that resources are allocated effectively and efficiently.
- Drive continuous improvement in workforce management practices and processes, and champion best practices across the organization.
- Develop and implement training programs for the workforce management team.
- Ensure all team members understand and adhere to company policies and procedures.
- Continuously review and improve workforce management processes to ensure they are efficient and effective.
- Use strong interpersonal and communication skills to build and maintain productive and effective working relationships with senior leaders, internal and external business partners, and various groups across the organization.
- Participate in improving the company’s activity.
- Maintain a proactive attitude in handling operational challenges.
- Ensure compliance with the company’s standards.
- Report any violation of the internal Rules and Regulations and Standard Operating procedures to the direct Manager.
- Bachelor's Degree preferred, or equivalent combination of education, training, and practical experience related to the requirements of the role. (preferred)
- Proven experience of at least 3 years in management roles. (required)
- Advanced proficiency in English, both written and verbal. (required)
- Advanced proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook) or Software tools. (required)
- Exceptional leadership skills with a track record of successfully managing and developing diverse high-performing teams. (required)
- Strong decision-making skills. (required)
- Comfortable in a dynamic environment. (required)
- Understanding of Bulgarian labor law. (required)
- Strong interpersonal skills and empathy. (required)
- Experience in the iGaming industry or Live Casino is advantageous but not mandatory. (nice-to-have)
- Private medical cover: Outpatient & hospital medical care, dental care, and dioptric glasses coverage.
- Public transportation: Covered for your daily commute.
- Gym & fitness membership: MultiSport card: access to gyms, pools, and sports centres - 100% covered.
- Free meals: Food vouchers: 82 EUR a month for lunch, on us.
- Company training: Structured, hands-on training built to the highest standard.
- Learning Hub: Personalized learning, gamified growth, and endless career development at your fingertips.
- Convenient location: A few steps from a subway line.
Pragmatic Play is a leading content provider to the iGaming industry, delivering a multi-product portfolio of online slots, live casino, bingo and virtual sports to operators worldwide. Founded in 2015 and headquartered in Gibraltar, it releases new titles at a high cadence and is certified across numerous regulated markets. It operates as part of the ARRISE group, which runs the live-casino studios and operational hubs across Europe, the Middle East and Latin America that power its games.
