Customer Support Representative – German Speaker
As a Customer Support Representative, the individual will interact with customers and assist them with their inquiries. The role requires representing SkillOnNet, necessitating a vibrant and responsible character, as well as the capacity to work in shifts.
- Effectively communicating with customers in their designated language.
- A high emphasis on quality, with particular attention to detail and accuracy.
- Providing an outstanding client experience and resolving issues on first contact.
- Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.
- Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
- Escalating requests where needed.
- Thoroughly investigating player concerns.
- Promoting a "Safer Gaming" philosophy.
- Staying UpToDate on rules, processes, and licencing needs.
- Contributing to collective effort by achieving necessary results.
- Go above and beyond when engaging customers.
- Taking part in the Onboarding Programs.
- English fluency (required)
- German Native Level (required)
- Proven customer service experience (nice-to-have)
- Strong communication/public relations along with active listening skills (required)
- Customer orientation and the ability to adapt and respond to diverse sorts of characters (required)
- Proficiency working on computers and touch typing (required)
- Ability to perform under pressure (required)
- Accountability and conscientiousness (required)
- Demonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data (required)
- Excellent work environment
- Attractive salary package
- Monthly incentive Bonus
- Monetary vouchers on Birthdays and other special occasions
- Fully equipped kitchen and in-house entertaining space
- Options to enrol in Company's medical insurance plan
- Possibilities to enrol in Company's pension plan
- Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities
- Casual Dress Code
- A chance to advance professionally inside one of the world's largest iGaming organisations
SkillOnNet is a leading online casino software and platform provider, offering customisable casino platforms with an extensive range of games. With significant industry experience, it delivers quality and technical expertise to operators looking to launch and run online casinos. Its customisable packages are designed for stability, scalability and fast deployment to meet varying operator needs. SkillOnNet is headquartered in Sliema, Malta, and also operates its own portfolio of casino brands.