Chat Moderator With Mixed Shifts (Armenian, English, Russian)
CreedRoomz is looking for a Chat Moderator who will monitor the process of games and the contents of the chat with solid knowledge of Armenian, English and Russian.
The role involves ensuring a high-quality experience for players by maintaining professional standards and providing support during live sessions.
The successful candidate will work within the Live Studio department to oversee interactions and address any issues that arise during gameplay. This position requires a proactive approach to maintaining a respectful environment for all users.
- Monitor live game sessions to ensure a smooth and fair gaming experience.
- Oversee chat interactions to maintain a respectful and professional environment.
- Provide real-time assistance to players by answering inquiries and resolving issues.
- Detect and address inappropriate behaviour, including blocking users who violate chat policies.
- Report technical or non-technical issues promptly, ensuring timely resolution by the appropriate department.
- Generate reports based on chat monitoring, highlighting complaints, player feedback, and areas for improvement.
- Proficiency in Armenian, English and Russian (required)
- Previous experience in customer support or live chat moderation (preferred)
- Strong communication skills (required)
- Ability to stay calm under pressure and resolve conflicts effectively (required)
- Familiarity with online gaming platforms or casinos (nice-to-have)
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.