Customer Support Specialist (Armenian, Russian or English) / Mixed Shifts
VBET is looking for a Customer Support Specialist to assist customers by addressing any inquiries, concerns, or issues with a focus on Armenian, Russian or English speaking Customers. This role requires working in rotating shifts: morning, evening, and night (10:00 - 18:00, 18:00 - 02:00, and 02:00 - 10:00). The successful candidate will be working within a fast-paced, exciting, and highly productive environment. This is a demanding, responsible, varied, exciting, and challenging role where a passion for customers, sport, and betting is essential. Individuals with commercial awareness and strong communication skills are sought to satisfy customers and offer them a great user experience.
- Deliver customer service through online and phone support
- Provide solutions to customers with the help of supervisors from different departments
- Provide detailed information about websites, procedures, payments and requests
- Inform customers about deals and promotions
- Proficient user of Armenian, Russian or English languages both spoken and written
- Enjoy finding solutions to a variety of problems and supporting customers in a friendly and productive manner
- Curiosity and interest in digital products and applications
- Strong communication and organizational skills
- High level of flexibility and adaptability to maneuver in a very dynamic environment
- Ability to work mixed shifts (day, evening, night)
- Competitive experience-based salary
- Performance bonus
- Coverage for the employee health insurance
- Upskilling and reskilling trainings
- Social events, corporate parties
- Transportation
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.