Customer Service Specialist - Junior
SOFTSWISS is hiring a Customer Service Specialist to join their Game Aggregator team. The role involves supporting client operations and project configuration, working closely with clients and other Game Aggregator teams.
The purpose of the role is to support the setup and ongoing operation of client projects by processing requests, checking functionality, managing documentation, and communicating important changes to clients.
- Process requests to enable new providers and currencies for the casino.
- Check the functionality of newly enabled providers and currencies in the casino.
- Collect required documents from clients and check that all necessary documents are provided according to the required list.
- Perform technical configuration of new projects.
- Prepare invoices and various reports for clients.
- Communicate with clients and collaborate with other Game Aggregator teams.
- Inform clients about important changes and monitor the implementation of these changes.
- Written and spoken English at B1–B2 level (required).
- Written and spoken Russian at least B2+ level (required).
- Strong self-organisation, multitasking skills, and attention to detail (required).
- Ability to prioritise tasks effectively (required).
- Ability to independently search for, analyse, and systematise information (required).
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management. To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market. SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.