Operational Product Manager - Middle
SOFTSWISS is hiring an Operational Product Manager to join its Platform Product Team. This role focuses on ensuring effective collaboration within the product team, optimising operational processes, and supporting smooth communication across teams and stakeholders.
The SOFTSWISS Casino Platform is the core infrastructure operators rely on to launch, manage, and scale their online casino businesses. The Operational Product Manager will contribute to mission-critical systems covering account management, game operations, responsible gaming, and regulatory compliance, in an environment where reliability, scalability, and business impact matter.
The purpose of the role is to play an important part in improving team efficiency, facilitating productive discussions, and contributing to the continuous improvement and evolution of the platform product. This position offers an opportunity to work closely with the product team, identify areas for improvement, and influence product-related decisions, processes, and ways of working.
- Support the Product Team in organising and coordinating day-to-day operational activities.
- Identify opportunities to improve product-related processes, workflows, and ways of working.
- Contribute ideas and recommendations aimed at improving the product, user experience, and internal product operations.
- Work closely with product stakeholders to identify inefficiencies, pain points, and opportunities for product improvement.
- Coordinate cross-functional communication between Product, Engineering, Operations, and other relevant teams.
- Organise, prepare, and facilitate regular meetings, workshops, and working sessions – Define meeting agendas, document key decisions, track action items, and follow up on agreed next steps.
- Ensure transparency and alignment across stakeholders regarding priorities, initiatives, dependencies, and deadlines.
- Maintain and improve internal product documentation, process guidelines, and communication materials.
- Support the implementation of new processes and continuous improvement initiatives within the Platform team.
- Participate in discussions related to product enhancements, operational challenges, and team effectiveness.
- Prepare summaries, reports, and updates for internal stakeholders when required.
- Take ownership of additional strategic and operational tasks assigned by the Head of Platform.
- Hands-on experience in product management, product operations, or a similar product-focused role (required).
- Experience with Casino Platform or iGaming products (required).
- Solid understanding of software development processes and the product development lifecycle (required).
- Good technical knowledge and can effectively communicate with Engineering and technical teams (required).
- Understanding how product, development, and operational processes work and interact with one another (required).
- Strong organisational and time-management skills (required).
- Confidence in coordinating communication across multiple teams and stakeholders (required).
- Excellent meeting facilitation and follow-up skills (required).
- Proactive, detail-oriented, and comfortable working independently (required).
- Effectively manage multiple priorities in a dynamic environment (required).
- Strong written and verbal communication skills (required).
- Identify improvement opportunities and turn them into practical recommendations (required).
- Interest in product management, technology, and continuous improvement (required).
- Proficiency in English and Russian languages (required).
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management. To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market. SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.