Technical Success Manager
Sportradar is seeking a dynamic Client Success Manager to serve as a vital bridge between internal teams and clients. This role requires a proactive individual who can advocate for both the company and its clients, ensuring that needs are met and solutions are effectively implemented.
The ideal candidate will excel in communication, problem-solving, and organisation, prioritising decisions based on client expectations.
- Act as the primary post-sales point of contact for clients, managing strategic communication via email, phone, and virtual meetings.
- Resolve complex client challenges, working closely with internal teams to ensure timely and effective solutions.
- Demonstrate how Sportradar products and services impact the client's business objectives and provide tailored solutions to maximise their return on investment.
- Establish strong connections with key users of Sportradar products at client companies, understanding their business needs and priorities.
- Maintain a structured approach to tracking client feedback and leveraging insights to refine services and offerings.
- Lead and oversee the onboarding process, ensuring a seamless transition and successful adoption of Sportradar products and services.
- Optimise internal processes impacting client experience, driving efficiency and timely delivery of services.
- Conduct proactive client outreach based on account health metrics to foster long-term partnerships and growth.
- Partner with sales, product, and technical teams to advocate for client needs, influence product roadmaps, and ensure continuous improvement.
- Other tasks as defined.
- Proven experience in client success, account management, or a related role, ideally in the technology, sports, and/or gaming industry (required).
- Strong communication and interpersonal skills with the ability to build trust and rapport with diverse stakeholders (required).
- Analytical mindset with the ability to interpret data and translate it into actionable strategies (required).
- Exceptional problem-solving and conflict-resolution skills (required).
- A results-driven approach with a focus on client satisfaction and retention (required).
- English and Portuguese language proficiency (required).
- Spanish language proficiency (nice-to-have).
- Knowledge of Sportradar products (nice-to-have).
- Knowledge of the betting landscape (nice-to-have).
- Collaborative environment with international colleagues and various social events.
- Professional and personal development plan.
- Career framework possibilities for growth.
- Vibrant and inclusive community, including Women in Tech and Pride groups.
- Global Employee Assistance Programme.
- Access to Calm and Reulay apps for stress management and focus.
- Online training videos.
- Flexible working hours.
Sportradar is a global sports technology company that collects, analyses and distributes sports data to betting operators, sports leagues and media companies. Headquartered in St. Gallen, Switzerland, and founded in 2001, it provides betting services, managed trading, integrity monitoring and audiovisual streaming across hundreds of sports. The company holds official data partnerships with organisations including the NBA, NHL, FIFA and ICC. Sportradar is listed on the Nasdaq stock exchange and employs several thousand people worldwide.
