CRM Data Engineer - 6 Month FTC
The CRM / MarTech Data Specialist role sits within the Data Intelligence function and is focused on data hygiene, audience creation, and platform integration work between the incumbent Customer Data Platform (CDP), Segment, and the incumbent CRM tool, Braze.
The role is responsible for ensuring CRM and marketing data is clean, well-governed, and reliably flowing between the two platforms, so that CRM, Product, and Commercial teams can build and target audiences with confidence. This role is particularly well suited to someone who enjoys hands-on data pipeline work, is comfortable operating at the intersection of data and marketing, and wants to bring rigour and structure to a fast-moving CRM function. An interest in CRM and lifecycle marketing is helpful for context, but data hygiene discipline and technical rigour are essential.
- Own day-to-day data quality across CRM/marketing data - deduplication, validation, and standardisation of customer records and event data, and define hygiene rules and taxonomy in partnership with the Data team.
- Build, test and maintain customer audiences and segments for use in Braze campaigns and journeys, translating CRM/Marketing targeting requirements into technical audience logic.
- Manage the data flow (ETL/reverse-ETL) between Segment and Braze, configuring sources, destinations and tracking plans, and troubleshooting sync issues as they arise.
- Act as the day-to-day data point of contact for the CRM/Marketing team, shaping requirements and ensuring practices stay consistent with wider Data function standards.
- Document data flows, mappings and standard operating procedures so the work is maintainable beyond the contract term, and ensure data handling complies with consent and data protection requirements (e.g. GDPR).
- Provide regular updates to the Data Director and wider CRM function on data hygiene status, integration health, and any risks or blockers.
- Hands-on experience with Segment (or a comparable CDP such as RudderStack or mParticle), configuring sources, destinations and tracking plans (required).
- Hands-on experience with Braze (or a comparable engagement platform such as Iterable, Salesforce Marketing Cloud, or Klaviyo), including audience/segment building and journeys or canvases (required).
- Strong SQL skills and comfort working directly with customer and event data models (required).
- Demonstrable experience with data hygiene practices - deduplication, validation, standardisation, and consent management (required).
- Experience with ETL/reverse-ETL concepts and troubleshooting data pipeline issues (required).
- Ability to work independently as a contractor, defining and driving own workstreams with light-touch line management (required).
- Strong communication skills, with the confidence to work directly with marketing stakeholders without losing data rigour (required).
- Experience in a betting, gaming, racing, or sports data environment (nice-to-have).
- Python or scripting experience for data manipulation (nice-to-have).
- Private medical insurance
- Excellent parental leave
- Working globally policy
- Mental health support
- Assistance programs
- Social gatherings
- Pension scheme
- Birthdays off work
- 25 days of holiday per year
- Life assurance
- Star card and Step Further Awards (employee recognition program)
- Season Ticket Loan
- Cycle to Work Scheme
- Complimentary access to Racing Post Members Club, complete with an Ultimate Membership
- Volunteer two days per year with charity partner
Spotlight Sports Group is a global media and technology company operating across horse racing and sports betting. It combines more than 40 years of Racing Post heritage with consumer brands such as Pickswise, myracing and Free Super Tips, alongside B2B products that power major operators, affiliates and media groups. Its technology includes the Superfeed content engine, Halo live streaming, Spotlight iQ AI-driven insights and digital and print betting-shop displays, plus the ICS-digital and ICS-translate marketing and localisation agencies covering more than 80 languages. Headquartered in London, the company employs over 400 people and serves leading names in betting, racing and sports media.