Senior Account Manager - PAY Domain
Trustly is seeking a Senior Account Manager to join the Pay Account Management team. The role is focused primarily on the UK market, with responsibility for some pan-European accounts. This is a high-impact role responsible for managing and growing a portfolio of key strategic accounts.
The role requires acting as a trusted partner to clients, delivering best-in-class relationship management while identifying opportunities to expand revenue, increase product adoption, and deepen long-term partnerships. A strong commercial mindset, excellent stakeholder management skills, and a deep understanding of payments, fintech, and the sectors served by Pay – including public sector, retail, travel, and billers – are essential.
- Own and develop senior-level relationships across a portfolio of key UK and pan-European Pay clients.
- Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction.
- Build trusted advisor relationships with key stakeholders.
- Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases).
- Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy.
- Negotiate commercial agreements and renewals to maximise long-term value.
- Drive adoption of Trustly products and features to increase client performance and ROI.
- Monitor account performance, providing insights and recommendations based on data and market trends.
- Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs.
- Maintain a strong understanding of the UK and EU payments landscape across public sector, retail, travel and billers, including regulatory developments.
- Provide strategic input to clients on industry trends and innovation opportunities.
- Represent Trustly at industry events.
- A strong track record in account management, client success, or another commercial role (required).
- Proven ability to manage and grow enterprise or strategic accounts (required).
- Strong commercial acumen, with real experience in revenue growth and contract negotiations (required).
- Excellent stakeholder management skills, with the ability to build trust and influence at senior levels (required).
- An understanding of payments, open banking, or A2A ecosystems is an advantage (nice-to-have).
- Experience in public sector, retail, travel, or billing is a bonus rather than a prerequisite (nice-to-have).
- Familiarity with UK market dynamics and the regulatory environment is a plus (nice-to-have).
- Genuinely curious and a fast learner (required).
- Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal (required).
- Very good communicator and have the ability to explain complex topics in a clear and understandable way (required).
- Humble with a strong business acumen (required).
- Ownership mentality and accountability (required).
- Analytical and able to use logic and problem-solving skills to find the relevant solutions (required).
- 20 to 30 days of holiday to support a healthy work-life balance.
- Monthly team outing allowance to enjoy social events with your colleagues.
- Parental leave top-up additional support for new parents.
- On-site perks to make your workday smoother.
- Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best.
- PLUS additional benefits designed to enhance your work-life experience!
Trustly is a Swedish fintech company specialising in account-to-account (open banking) payments, letting consumers pay directly from their bank accounts without cards. Founded in 2008 and headquartered in Stockholm, it connects merchants - including many online gambling operators - to thousands of banks across Europe and North America. The company processes billions of euros in payments annually and is a widely used deposit and withdrawal method in the iGaming industry. Trustly employs more than 1,000 people across offices in Europe and the Americas.