Client Success Manager (Spanish-Speaking)
The Client Success Manager will play a pivotal role in driving strategic client engagement, aligning commercial and product functions, and ensuring long-term client satisfaction and success. This role is ideal for a proactive, client-facing professional with a passion for both strategy and technical enablement.
The successful candidate will lead structured client engagements, empower internal teams, and help optimise the full customer lifecycle from pre-integration to account growth.
- Lead strategic client engagements (e.g., QBRs, product updates, performance reviews).
- Serve as a hybrid Account Manager & Success Manager for high-value clients.
- Proactively manage client health metrics to drive retention and growth.
- Act as a product expert to ensure clients realise full value from the company's solutions.
- Support promotional strategy and campaign planning to increase revenue and player engagement.
- Handle escalations and collaborate with Sales on onboarding and account expansion.
- Lead conversations on risk management (e.g., betting limits, margin optimisation).
- Guide clients through pre-integration and onboarding, reducing technical friction.
- Develop client-facing resources (playbooks, guides, best practices).
- Provide technical enablement and support to internal teams and clients.
- Join client calls as the product expert and manage product-related escalations.
- Standardise onboarding, support, and escalation processes.
- Define and promote best practices across client-facing teams.
- Deliver internal and external training on product and process topics.
- Maintain knowledge bases, SOPs, and FAQs to drive consistency and scalability.
- Continuously evaluate and improve team workflows and effectiveness.
- 5+ years of experience in Client Success, Account Management, or related client-facing roles (required).
- Strong understanding of product lifecycle, SaaS integrations, or technical onboarding (preferred).
- Excellent presentation, communication, and relationship-building skills (required).
- Ability to translate technical concepts into business value for clients (required).
- Highly organised with a passion for process improvement and strategic thinking (required).
- Proven ability to manage cross-functional stakeholders and drive client outcomes (required).
- Comfortable with metrics-based decision-making (e.g., usage data, revenue tracking, churn indicators) (required).
- Fluent English and Spanish (required).
- Comprehensive Health Insurance.
- 100% Paid Sick Leave.
- Access extra education opportunities to keep your career advancing.
- 20 paid vacation days, plus an additional 6 days off to support you during any important family event or celebration.
- Join a vibrant, international team passionate about excellence in product development.
- Tailored language courses to help you excel in a multilingual work environment.
- Fun team activities.
- Top-quality hardware for your role.
- Financial support available in critical situations.
- Thoughtful gifts for celebrating life's big moments, from marriage to parenthood.
Betby is a business-to-business sportsbook software provider, supplying a turnkey sportsbook, odds and risk-management services and the Betby.Games esports product to iGaming operators. Founded in 2018, it works with operators across regulated markets and runs a largely remote workforce alongside offices in Europe.