Customer Support Specialist (English Language)
Are you GAME to JOIN US and be our new Customer Support Specialist in the English language? SoftConstruct is on a search for a new player to join our team. This is a full-time position with a mixed shift working schedule. Working hours : 3 shifts (mandatory) 1. 10:00 - 18:00 2. 18:00 - 02:00 3. 02:00 - 10:00 Do you like to learn hard, work hard and play hard? Do you imagine better things, technologies, and the future? If you answered “Yes” to at least two of these questions then we might be a great fit for you.
- Deliver customer service through online and phone support
- Provide solutions to customers with the help of supervisors from different departments
- Provide detailed information about websites, procedures, payments, and requests
- Translate database information about registered bets
- Bachelor’s or Master’s degree in Linguistics, or related field
- At least a year of experience in customer support
- Excellent knowledge of the Armenian and English languages
- Knowledge of any other foreign language is an advantage
- Excellent listening and communication skills
- Customer service skills
- Ability to work under strict deadlines and pressure
- Ability to work as part of a team
- Ability to be patient and understanding
- Ability to work in flexible shifts and on-site
- Problem-Solving and Critical Thinking
- Time Management and Prioritization
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.