Technical Support Specialist
Description
CreedRoomz is looking for an experienced Techical Support Specialist to join our team.
Responsibilities
- Identify hardware and software solutions
- Troubleshoot technical issues
- Diagnose and repair faults
- Resolve network issues
- Install and configure hardware and software
- Provide timely and accurate customer feedback
- Follow up with clients to ensure the problem is resolved
- Replace or repair the necessary parts
- Support the roll-out of new applications
- Provide support in the form of procedural documentation
- Manage multiple cases at one time
- Test and evaluate new technologies
- Conduct electrical safety checks on equipment
- Provides technical support for internal end users on routine hardware and software problems including operating system support, application support, system access problems and database support
- Inputs data in Help Desk tracking system and assists with maintenance
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs
Requirements
- Bachelor's degree (basic technical skills are preferable)
- Strong communication skills and ability to remain calm and professional in all circumstances
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
- Working knowledge of PC operating systems and Microsoft Office Applications
- Good communication skills is a must, good team member
- Proficiency in Windows OS
- Experience with remote desktop applications and help desk software
- Attention to detail and good problem-solving skills
- Excellent interpersonal skills
- Good written and verbal communication
About SoftConstruct
SoftConstruct is a technology developer founded by the Badalyan brothers in 2010, working across a range of IT sectors. The company originated several market-leading brands, including BetConstruct, FeedConstruct, SpringBME, Ucraft, Fasttoken and FastShift, which together make up the wider SoftConstruct group. Its best-known product, BetConstruct, supplies online gaming and sports betting software and services to operators worldwide. SoftConstruct employs over 5,000 people across more than 10 trademarks and numerous offices, and is headquartered in Yerevan, Armenia.