Technical Support Engineer
Betsson Group is looking for an experienced Technical Support Engineer to join the Gaming department within Product Development. This role focuses on the online casino gaming platform, which supports over 25 brands and a worldwide audience. The successful candidate will influence projects utilising modern technologies such as C#, .NET Core, AWS, and Kubernetes within an Agile Scrum environment.
The Technical Support Engineer will be responsible for maintaining the high quality and scalability of the gaming platform as it undergoes containerisation. This position involves collaborating across engineering, operations, and product teams to deliver operational excellence and support the company's strategic goals.
- Learn the Gaming System and underlying business model/processes.
- Provide high quality 3rd line Technical Support for iGaming System to our Customer Support Team, or to our Central Gaming or to our Partners and Engineers in multiple locations (Developers, DevOps, QAs etc.).
- Participate in regular configurations of iGaming System.
- Communicate with providers/business clarifying operational requirements/conditions.
- Collaborate across engineering, operations, and product teams to drive business OKRs and deliver operational excellence.
- Expertise in technical support, particular across 2nd/3rd line support to fix complex and challenging issues with our product mainly in (C# .NET) (required).
- Knowledge across backend engineering, particularly with C# .NET, microservices, APIs, certificates and cloud based development (required).
- Frontend engineering skills, especially with HTML, CSS, JavaScript, TypeScript and micro-frontend architecture (required).
- Experience of working with QA Engineers and understanding of manual and automation testing (required).
- Experience working in Agile/Scrum environments (required).
- Hands-on experience with CI/CD pipelines and Change Management processes (required).
- Proven ability to prioritise competing requests using frameworks like MoSCoW or the Impact/Urgency Matrix (required).
- Self-starter mindset with a strong commitment to teamwork and shared success (required).
- 25 working days of paid vacation.
- Private health and life insurance.
- Flexible compensation package for transport, meals, and more!
- Hybrid work policy for the best of office and home.
- Up to 10 days per year working remotely from abroad.
- €300 yearly wellness allowance.
- Office perks to make your day easier.
- Referral program with a bonus for successful hires.
- Intensive summer schedule in August for extra flexibility and work-life balance.
- Access to team-building events, Friday bars, social clubs, parties and other events.
Betsson is a diversified, multinational gaming group whose history dates back to 1963 and which is now listed on Nasdaq Stockholm. The group employs around 3,000 people of more than 75 nationalities across over 20 locations; Betsson AB is registered in Stockholm, while its operational headquarters in Ta' Xbiex, Malta, run the day-to-day business. Through brands such as Betsson, Betsafe and NordicBet, it offers casino, sportsbook and other gaming products in regulated markets across Europe, the Americas and Central Asia. Its proprietary technology supports a scalable model serving both B2C customers and B2B partners, with responsible growth and customer protection central to its strategy.