Senior Key Account Manager
The Account Manager is responsible for driving business growth by managing strategic partner accounts, ensuring client satisfaction, and fostering long-term relationships. This role serves as a critical liaison between the company and its clients, facilitating development and ensuring that client needs are met with the highest level of service, while supporting the company’s growth objectives.
The position requires an individual who can act as a business stakeholder while staying informed on industry trends and developments.
- Serve as the primary point of contact for assigned key client accounts.
- Build and maintain strong, long-term relationships with clients to ensure ongoing satisfaction and loyalty.
- Address and resolve client issues or concerns promptly and effectively.
- Develop and implement strategic account plans to drive client growth and revenue.
- Analyze client data and performance metrics to provide actionable insights and recommendations.
- Identify and pursue opportunities for upselling and cross-selling Imagine Live products and services.
- Oversee the onboarding process for new clients.
- Collaborate with internal teams (e.g., technical, marketing, product development) to address client needs and deliver tailored solutions.
- Monitor and manage client account performance, providing regular updates and reports to clients and internal stakeholders.
- Provide exceptional client support, ensuring clients are fully informed about product features and benefits.
- Conduct regular client meetings and reviews to discuss performance, address concerns, and explore new collaboration opportunities.
- Ensure clients receive prompt and effective responses to inquiries and issues.
- Undertake additional tasks as assigned by the direct manager or as required by the role.
- Act as a business stakeholder.
- Stay informed on industry trends and developments.
- 4 years of experience working with key strategic partners (required).
- Experience in the live dealer casino industry is considered a strong advantage (preferred).
- Proficiency in English (required).
- Strong command of MS Office and Jira software tools (required).
- Excellent communication, negotiation, and interpersonal skills (required).
- Strategic thinker with strong analytical abilities (required).
- Proven ability to prioritize tasks effectively and manage time efficiently (required).
- Skilled in communicating, presenting, and creating a credible impression at all organizational levels (required).
- Customer-oriented with a demonstrated ability to provide appropriate solutions (required).
- Detail-oriented with the capability to manage multiple projects simultaneously (required).
- Strong sales skills (required).
Digitain is a business-to-business provider of sportsbook and iGaming platform software, headquartered in Yerevan, Armenia. Founded in 1999, it offers a turnkey and standalone platform spanning sports betting, online and live casino, and games, alongside managed services for operators across regulated and emerging markets. Its portfolio includes the Imagine Live live-casino studios and the Galaxsys games studio, and the group employs a large engineering and operations workforce.
