Chat Host
As a Chat Host, the role involves ensuring that customers engage with the Gala Bingo brand through the Chat Bingo Rooms, social media, and other channels. This engagement is designed to increase brand loyalty and player days. Working with Customer Services, the team guarantees the customers are abreast with all Headline promotions, slot offers and bonus offerings. Reporting to the Senior Chat Manager, the Chat Host will be part of the Chat Host Team. The team maintains a pleasant, fun, and safe environment for all Bingo customers. Additionally, they ensure they follow Terms & Conditions and refrain from offensive conduct.
- Converse with customers within the chat rooms, bringing entertainment through creativity, flare and out the box.
- Ensure that you cover the priority rooms and provide appropriate cover across the site by following the clubs and rooms rota on a shift-by-shift basis.
- Cover un-hosted rooms at short notice if required or requested to by Supervisors or team members.
- High School Diploma, Vocational Diploma / Short Course Certificate, bachelor's degree, any field (required).
- At least 6 Months Customer Service experience (required).
- Online chat room experience (required).
- Salary Package for this role is PHP 24,000.
- A regular bonus.
- 26 days annual leave (including sick pay).
- 22 public holidays.
- Life assurance and Wellbeing support.
- Private healthcare for you and one dependant.
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.
